Aviation Appearance Operations Leader

HHS; Phoenix (AZ); Presencial; USD 63.000 - 77.000; Jornada completa

Descripción de la vacante

HHS Aviation is seeking a seasoned aviation services leader to oversee aircraft appearance operations at Phoenix Sky Harbor International Airport. You will manage safety, servicing, and cleaning services for aircraft while developing a high-performing team capable of delivering on SLAs.

The role requires 2–5 years of management experience, flexible scheduling, and a strong understanding of FAA/OSHA regulations, budgets, and contract expectations.

Formación

• 2 to 5 years of management experience.
• Willing to work flexible schedule including nights, weekends, and holidays.
• Valid driver's license and clear MVR.
• Extensive airport operational experience and knowledge of budgets and finance.
• Knowledge of FAA and OSHA regulations.
• Willing to relocate for promotion opportunities.

Responsabilidades

• Take full responsibility for delivering effective aircraft appearance operations to customers.
• Lead, motivate, and manage team members to deliver on SLAs with customers.
• Resolve customer service issues in a timely manner with tact and diplomacy.
• Proactively manage safety and security processes to comply with HHS standards.
• Review KPIs and convey necessary actions to improve performance.
• Recruit and hire new team members to meet service requirements.
• Understand contract requirements and customer expectations.
• Implement counseling and corrective action, including performance improvement plans.
• Monitor and/or conduct required training of team members.
• Plan and organize the most efficient use of resources and schedules.

Conocimientos

Interpersonal Skills

Communication

Customer Service

Professionalism

Decision Making

Proactivity

Team Player

Business Ethics

Organization

Descripción del empleo

HHS Aviation is seeking a seasoned aviation services leader to oversee aircraft appearance operations at Phoenix Sky Harbor International Airport. You will manage safety, servicing, and cleaning services for aircraft while developing a high-performing team capable of delivering on SLAs.

The role requires 2–5 years of management experience, flexible scheduling, and a strong understanding of FAA/OSHA regulations, budgets, and contract expectations.