Aircraft Appearance Duty Manager

HHS, LLC; Phoenix (AZ); Presencial; USD 63.000 - 77.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off (vacation and sick)

Medical, dental, and vision insurance

401(k) with employer match

Employee Assistance Program (EAP)

Career development and ongoing培训

Descripción de la vacante

HHS Aviation is seeking a capable leader to oversee aircraft appearance operations at Phoenix Sky Harbor International Airport. You will guide safety, servicing, and cleaning, while managing a team to meet SLAs with customers.

Responsibilities include team leadership, process improvements, contract understanding, and coordinating training. A flexible schedule and relocation opportunities support career growth in a dynamic airport environment.

Formación

• 2 to 5 years of management experience.
• Ability to work a flexible schedule that may include nights, weekends, and holidays.
• Have a valid driver’s license and a clear MVR.
• Extensive airport operational experience and a working knowledge of budgetary/financial responsibilities.
• Knowledge of FAA and OSHA regulations.

Responsabilidades

• Take full responsibility for delivering effective aircraft appearance operations to our customers.
• Lead, motivate, and manage team members to deliver on SLAs with customers.
• Resolve customer service issues promptly with tact and diplomacy.
• Proactively manage safety and security processes to comply with operating standards.
• Recruit and hire new team members to meet service requirements.
• Understand contract requirements and customer expectations.
• Monitor training of team members and develop performance improvements as needed.
• Plan efficient use of resources by analyzing equipment and staff schedules.

Conocimientos

Interpersonal skills

Communication

Customer service

Professionalism

Decision making

Proactivity

Team player

Business ethics

Organization

Educación

Herramientas

Word processing

Spreadsheets

Email platforms

Ordering platforms

Descripción del empleo

Location:

Phoenix Sky Harbor International Airport

Pay Rate:

Salary - Salary Plan, 70,000.00 USD Annual

Job Description

We’re looking for a friendly, compassionate, leader to join our aviation services team!

Oversee aircraft appearance operations, including, but not limited to, the following: safety, servicing, and cleaning services for aircraft; and employee management

Responsibilities

• Take full responsibility for delivering effective aircraft appearance operations to our customers.
• Lead, motivate, and manage team members to deliver on the Service Level Agreements (SLAs) with customers.
• Resolve customer service issues in a timely manner with tact and diplomacy.
• Proactively manage safety and security processes and procedures to comply with HHS operating standards.
• Take ownership for creating a progressive open-door culture by managing the performance and development of team members.
• Review key performance open-doorindicators (KPIs) and convey necessary actions if needed.
• Recruit and hire new team members to meet service requirements.
• Understand contract requirements and customer expectations.
• Implement team member counseling and corrective action, including performance improvement plans, as needed.
• Monitor and/or conduct required training of team members.
• Plan and organize the most efficient use of resources to meet work requirements by analyzing equipment and team member work schedules.

Skills

• Interpersonal Skills: Ability to interact with individuals at all levels of the organization
• Communication: Effective written, spoken, and non-verbal communication as well as presentation skills
• Customer Service: Service-oriented mentality with a focus on exceeding expectations
• Professionalism: Maintain a positive and professional demeanor
• Decision Making: Ability to quickly make sound decisions and judgments
• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
• Team Player: Willingness to collaborate and provide support where needed to achieve outcomes
• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

• 2 to 5 years of management experience
• Ability to work a flexible schedule that may include nights, weekends, and holidays
• Willing to work outside in all types of weather and in elevated noise levels within the airport environment.
• Have a valid driver’s license and a clear Motor Vehicle Report (MVR)
• Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities
• Knowledge of applicable FAA and OSHA regulations
• Experience negotiating contracts
• Computer skills, including word processing, spreadsheets, email, and ordering platforms
• Must be willing to relocate for promotion opportunities

What We Offer

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP)
• Career development and ongoing training

Important to Know

• Veterans and candidates with military experience are encouraged to apply.
• HHS Aviation is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.

Who is HHS Aviation

HHS Aviation is an industry-leading aviation services provider. We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions. We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many other ground service companies.