Aircraft Appearance Operations Lead - Safety, SLA & Growth

HHS Aviation, LLC (USA); Boston (MA); On-site; USD 54,000 - 66,000; Full time

Job summary

HHS Aviation, LLC is seeking a friendly, compassionate leader to join our aviation services team at Boston Logan International Airport. You will oversee aircraft appearance operations, including safety, servicing, and cleaning, while managing a team to meet service level agreements.

You will recruit, train, and develop staff, review KPIs, and ensure compliance with FAA and OSHA standards. The role requires 2–5 years of management experience, a valid driver's license, and the ability to work

Qualifications

• 2 to 5 years of management experience.
• Valid driver's license with a clear MVR.
• Extensive airport operations experience.
• Working knowledge of budgetary and financial responsibilities.
• Knowledge of FAA and OSHA regulations.
• Willing to relocate for promotion opportunities.

Responsibilities

• Take full responsibility for delivering effective aircraft appearance operations to our customers.
• Lead, motivate, and manage team to deliver on the Service Level Agreements (SLAs) with customers.
• Resolve customer service issues in a timely manner with tact and diplomacy.
• Proactively manage safety and security processes and procedures to comply with HHS operating standards.
• Take ownership for creating a progressive open-door culture by managing the performance and development of team members.
• Review key performance indicators (KPIs) and convey necessary actions if needed.
• Recruit and hire new team members to meet service requirements.
• Understand contract requirements and customer expectations.
• Implement team member counseling and corrective action, including performance improvement plans, as needed.
• Monitor and/or conduct required training of team members.
• Plan and organize the most efficient use of resources to meet work requirements by analyzing equipment and team member work schedules.

Skills

Interpersonal Skills

Communication

Customer Service

Professionalism

Decision Making

Proactivity

Team Player

Business Ethics

Organization

Tools

MS Office

Job description

HHS Aviation, LLC is seeking a friendly, compassionate leader to join our aviation services team at Boston Logan International Airport. You will oversee aircraft appearance operations, including safety, servicing, and cleaning, while managing a team to meet service level agreements.

You will recruit, train, and develop staff, review KPIs, and ensure compliance with FAA and OSHA standards. The role requires 2–5 years of management experience, a valid driver's license, and the ability to work