Aircraft Appearance Duty Manager

HHS Aviation, LLC (USA); Phoenix (AZ); Presencial; USD 63.000 - 77.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Employee Assistance Program

Career development

Descripción de la vacante

HHS Aviation is seeking a friendly, compassionate leader to join its aviation services team at Phoenix Sky Harbor. The role oversees aircraft appearance operations, including safety, servicing, and cleaning, and requires strong employee management.

You will recruit and develop a team, monitor KPIs, ensure customer SLAs are met, and comply with FAA/OSHA standards. This is a full-time, onsite position with benefits and potential career advancement.

Formación

• 2 to 5 years of management experience.
• Willing to relocate for promotion opportunities.
• Knowledge of FAA and OSHA regulations.
• Have a valid driver's license and a clear MVR.
• Ability to work nights, weekends, and holidays.

Responsabilidades

• Oversee aircraft appearance operations, including safety, servicing, and cleaning.
• Lead, motivate, and manage team to meet SLAs with customers.
• Resolve customer service issues promptly with tact.
• Proactively manage safety and security processes to comply with FAA/OSHA standards.
• Recruit and hire new team members to meet service requirements.
• Review KPIs and convey necessary actions.
• Plan and organize efficient use of resources and schedules.

Conocimientos

Interpersonal Skills

Communication

Customer Service

Professionalism

Decision Making

Proactivity

Team Player

Business Ethics

Organization

Herramientas

Word processing

Spreadsheets

Email

Ordering platforms

Descripción del empleo

Location: Phoenix Sky Harbor International Airport Pay Rate: Salary - Salary Plan, 70,000.00 USD Annual Work Shift:

Job Description

We're looking for a friendly, compassionate, leader to join our aviation services team! Oversee aircraft appearance operations, including, but not limited to, the following: safety, servicing, and cleaning services for aircraft; and employee management.

Responsibilities

• Take full responsibility for delivering effective aircraft appearance operations to our customers.
• Lead, motivate, and manage team members to deliver on the Service Level Agreements (SLAs) with customers.
• Resolve customer service issues in a timely manner with tact and diplomacy.
• Proactively manage safety and security processes and procedures to comply with HHS operating standards.
• Take ownership for creating a progressive open-door culture by managing the performance and development of team members.
• Review key performance open-doorindicators (KPIs) and convey necessary actions if needed.
• Recruit and hire new team members to meet service requirements.
• Understand contract requirements and customer expectations.
• Implement team member counseling and corrective action, including performance improvement plans, as needed.
• Monitor and/or conduct required training of team members.
• Plan and organize the most efficient use of resources to meet work requirements by analyzing equipment and team member work schedules.

Skills

• Interpersonal Skills: Ability to interact with individuals at all levels of the organization
• Communication: Effective written, spoken, and non-verbal communication as well as presentation skills
• Customer Service: Service-oriented mentality with a focus on exceeding expectations
• Professionalism: Maintain a positive and professional demeanor
• Decision Making: Ability to quickly make sound decisions and judgments
• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs
• Team Player: Willingness to collaborate and provide support where needed to achieve outcomes
• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings
• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

• 2 to 5 years of management experience
• Ability to work a flexible schedule that may include nights, weekends, and holidays
• Willing to work outside in all types of weather and in elevated noise levels within the airport environment.
• Have a valid driver's license and a clear Motor Vehicle Report (MVR) Extensive airport operational experience and a working knowledge base of budgetary and financial responsibilities
• Knowledge of applicable FAA and OSHA regulations
• Experience negotiating contracts
• Computer skills, including word processing, spreadsheets, email, and ordering platforms
• Must be willing to relocate for promotion opportunities

What We Offer

• Paid time off (vacation and sick)
• Medical, dental, and vision insurance
• 401(k) with employer match
• Employee Assistance Program (EAP)
• Career development and ongoing training

Important to Know

Veterans and candidates with military experience are encouraged to apply.

Who is HHS Aviation

HHS Aviation is an industry-leading aviation services provider. We are known for our unwavering commitment to providing our customers with the highest-quality aviation service solutions. We utilize our decades of industry knowledge and experience to offer our customers the insight and perspective to augment their ground servicing programs. We are a service solutions partner, not simply a contract labor provider like many of our ground service companies. HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.

What We Do:

We provide industry-leading support services for aviation, government, healthcare, education, senior living, and resorts across the U.S.

HHS Aviation is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.