Aviation Appearance Operations Lead

HHS Aviation, LLC (USA); Phoenix (AZ); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Employee Assistance Program

Career development

Job summary

HHS Aviation is seeking a friendly, compassionate leader to join its aviation services team at Phoenix Sky Harbor. The role oversees aircraft appearance operations, including safety, servicing, and cleaning, and requires strong employee management.

You will recruit and develop a team, monitor KPIs, ensure customer SLAs are met, and comply with FAA/OSHA standards. This is a full-time, onsite position with benefits and potential career advancement.

Qualifications

• 2 to 5 years of management experience.
• Willing to relocate for promotion opportunities.
• Knowledge of FAA and OSHA regulations.
• Have a valid driver's license and a clear MVR.
• Ability to work nights, weekends, and holidays.

Responsibilities

• Oversee aircraft appearance operations, including safety, servicing, and cleaning.
• Lead, motivate, and manage team to meet SLAs with customers.
• Resolve customer service issues promptly with tact.
• Proactively manage safety and security processes to comply with FAA/OSHA standards.
• Recruit and hire new team members to meet service requirements.
• Review KPIs and convey necessary actions.
• Plan and organize efficient use of resources and schedules.

Skills

Interpersonal Skills

Communication

Customer Service

Professionalism

Decision Making

Proactivity

Team Player

Business Ethics

Organization

Tools

Word processing

Spreadsheets

Email

Ordering platforms

Job description

HHS Aviation is seeking a friendly, compassionate leader to join its aviation services team at Phoenix Sky Harbor. The role oversees aircraft appearance operations, including safety, servicing, and cleaning, and requires strong employee management.

You will recruit and develop a team, monitor KPIs, ensure customer SLAs are met, and comply with FAA/OSHA standards. This is a full-time, onsite position with benefits and potential career advancement.