Avaya Manager

Metabyte Inc; Providence (RI); On-site; USD 90,000 - 120,000; Full time

Job summary

Metabyte Inc is seeking a Technical Escalation Manager specializing in Avaya Unified Communications in Providence, RI. The ideal candidate will have over 10 years of IT experience and a strong background with Avaya products, alongside proficiency in support processes and ITIL methodology.

Join a company dedicated to addressing complex challenges and maintaining a culture that attracts top talent.

Qualifications

• Over 10+ years of IT experience.
• Over 4+ years of experience with Avaya products.
• Familiar with support processes and ITIL methodology.
• Good at documentation.

Skills

Technical Support

ITIL Methodology

Documentation Skills

Avaya Products

Job description

Metabyte is a leading technology services company trusted by Fortune 500, mid-market enterprises and startups worldwide. We provide product development and support services to technology companies, and IT services to multiple industries such as technology, life sciences and healthcare.

When we started developing software and customizing technologies for our clients, we undertook to solve their difficult problems. We sought to overcome their challenges and to help them compete and win. In the process, we earned clients for life, and a company culture that attracts, retains and inspires accomplished people.

Job Description

Location: Providence RI

Full Time

Technical Escalation Manager for Avaya Unified Communications

• Over 10+ years of IT experience
• Over 4+ years of experience with Avaya products
• Very familiar with support processes/ITIL methodology
• Very good at documentation

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Additional Information

All your information will be kept confidential according to EEO guidelines.