AV/VTC Specialist (Mid-Level)

Strativia; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

Strativia is seeking a mid-level AV/VTC Specialist to provide hands-on audiovisual and video conferencing support for meetings, conferences, webinars, and daily collaboration within a federal enterprise environment.

You will configure, operate, maintain, and troubleshoot AV equipment and VTC endpoints, support live events, monitor quality, and resolve issues across Teams, Zoom, Webex, and Poly RealPresence, delivering reliable services to users.

Qualifications

• Minimum 6 years of experience in AV/VTC environments.
• Experience supporting enterprise conferencing platforms.
• Experience troubleshooting codecs, cameras, microphones, displays, and switching equipment.
• Strong customer-service and technical troubleshooting skills.
• AVIXA CTS certification preferred.
• Ability to complete and maintain a Public Trust background investigation.

Responsibilities

• Configure, operate, maintain, and troubleshoot AV equipment and VTC endpoints.
• Support live meetings, conferences, webinars, and virtual events.
• Monitor audio and video quality during meetings and events.
• Resolve connectivity, interoperability, and equipment issues.
• Provide onsite and remote AV/VTC support.
• Assist with preventive maintenance, firmware updates, and lifecycle support activities.
• Support cameras, microphones, displays, codecs, switching equipment, and related conference-room technology.
• Work with Microsoft Teams, Zoom, Cisco Webex, and Poly RealPresence.
• Document maintenance activities, system issues, and performance.
• Escalate complex issues when appropriate and support service-level requirements.

Skills

AV/VTC support

Troubleshooting

Customer service

Enterprise conferencing platforms

Education

AVIXA CTS certification

Tools

Codecs

Cameras

Microphones

Displays

Switching equipment

Job description

Purpose

The AV/VTC Mid-Level Specialist provides hands-on audiovisual and video conferencing support for meetings, conferences, virtual events, and day-to-day collaboration activities within a federal enterprise environment.

Responsibilities

• Configure, operate, maintain, and troubleshoot AV equipment and VTC endpoints.
• Support live meetings, conferences, webinars, and virtual events.
• Monitor audio and video quality during meetings and events.
• Resolve connectivity, interoperability, and equipment issues.
• Provide onsite and remote AV/VTC support.
• Assist with preventive maintenance, firmware updates, and lifecycle support activities.
• Support cameras, microphones, displays, codecs, switching equipment, and related conference-room technology.
• Work with Microsoft Teams, Zoom, Cisco Webex, and Poly RealPresence.
• Document maintenance activities, system issues, and performance.
• Escalate complex issues when appropriate and support service-level requirements.

Qualifications

• Minimum of 6 years of experience supporting a comparable AV/VTC environment.
• Experience supporting enterprise conferencing and collaboration platforms.
• Experience troubleshooting codecs, cameras, microphones, displays, and switching equipment.
• Strong customer-service and technical troubleshooting skills.
• AVIXA CTS certification preferred.
• Ability to successfully complete and maintain a Public Trust background investigation.

Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated. If you are interested in the opportunity above please contact us and join a dynamic, fun and, fast growing organization.

Strativia is an Equal Opportunity Employer. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets