AV/VTC Technician

Aac-Inc; Washington (District of Columbia); On-site; USD 70,000 - 98,000; Full time

Job summary

Aac-Inc in Washington, DC is seeking an AV/VTC specialist to provide on-site support for meetings, conferences, and large events. Responsibilities include handling AV/VTC hardware, video streaming, and connections to cloud-based platforms such as Teams, WebEx, and Zoom Government.

Travel may be required to support customer needs. The ideal candidate has advanced AV/VTC skills and strong communication, works well independently or in a team, and can obtain an agency public trust suitability before

Qualifications

• Minimum of 6 years AV/VTC experience; relevant degree may substitute.
• Proven ability to communicate orally and in writing.
• Positive and patient customer service attitude.
• Ability to work independently and in a team in a fast-paced environment.
• Must obtain an agency public trust suitability determination prior to start date.

Responsibilities

• Provide onsite AV/VTC support for meetings, conferences, and events.
• Produce and support video conferencing, streaming, and large online events via platforms like Teams, WebEx, and Zoom for Government.
• Serve as single point of contact for AV/VTC service requests and document trouble tickets.
• Resolve AV/VTC problems at HQ or field offices in a timely manner.
• Travel may be required to meet customer needs.

Skills

AV/VTC skills

Communication skills

Customer service

Independence & teamwork

Public trust eligibility

Federal agency experience a plus

Certifications a plus

Education

Bachelor's degree or higher

Job description

Provide AV/VTC support to include, but not limited to, onsite support, ad-hoc services, video services, video streaming, production, travel, and training as needed. Other ad-hoc services may include, but not limited to, remote support and/or evaluation of field office AV/VTC requirements. Support AV/VTC events, including but not limited to, meetings, conferences that require AV/VTC hardware support, public address system with multiple microphone/line level sources, public display for live/recorded/VTC video, computer display, and open/close caption. Use online cloud services to produce and support video conferencing, online meetings, and large online events with audience participation/interaction, and reporting using platforms such as Microsoft Teams, Web Ex, and Zoom for Government. Additionally, able to support video webinars and breakout rooms. Utilize a single point of contact for receiving AV/VTC service calls, documenting trouble tickets and resolving AV/VTC problems at any HQ or field office site. Resolve trouble tickets related to AV/VTC.

This position requires full-time on-site support.

Travel may be required to support customer needs.

Required Experience

• Advanced level AV/VTC skills with a minimum of 6 years of experience supporting a similar environment. Relevant degree may be used to substitute some experience.
• Demonstrated ability to communicate orally and in writing.
• Must have a positive and patient customer service attitude.
• Must be able to work independently and within a team in a fast-paced environment.
• Must obtain an agency public trust suitability determination prior to start date.
• Experience supporting a mid-sized Federal agency enterprise is a plus.
• No specific certifications are required, but relevant industry certifications are a plus.