Senior AV/VTC Specialist

Strativia; Washington (District of Columbia); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Health benefits

Training & development

Job summary

Strativia is seeking an AV/VTC Senior-Level Specialist to provide advanced audiovisual, video conferencing, and multimedia support for a large federal enterprise. The role covers operation, maintenance, integration, and live-event support across headquarters and field locations.

You will support platforms like Microsoft Teams, Zoom, and Poly RealPresence, act as a central contact for requests, and handle incidents with a focus on timely resolution and robust documentation.

Qualifications

• Minimum of 10 years of experience supporting a comparable enterprise AV/VTC environment.
• Experience with geographically dispersed or multi-site operations is strongly preferred.
• Experience with enterprise AV/VTC equipment, collaboration platforms, live production, and troubleshooting.

Responsibilities

• Operate, maintain, integrate, and support enterprise AV/VTC systems across locations.
• Support Microsoft Teams, Zoom, Poly RealPresence, and related platforms.
• Serve as a centralized point of contact for AV/VTC requests and incidents.
• Track, troubleshoot, and resolve service tickets across sites.
• Support live and virtual events (town halls, meetings, webinars, conferences, training).
• Perform live switching, audio mixing, recording, and streaming.
• Configure AV-over-IP, DSPs, control systems, projection, cameras, and displays.
• Develop and maintain signal-flow diagrams and technical documentation.

Skills

AV/VTC support

Multi-site operations

Troubleshooting

Education

AVIXA CTS/CTS-I certification preferred

Tools

Microsoft Teams

Zoom

Poly RealPresence

AV-over-IP

DSP

Control systems

Cameras

Displays

Projection technology

Job description

Purpose:

The AV/VTC Senior-Level Specialist provides advanced audiovisual, video conferencing, and multimedia support for a large federal enterprise environment. This position is responsible for the operation, maintenance, integration, and support of AV/VTC systems across headquarters and multiple field locations, while serving as a centralized point of contact for complex AV/VTC requests and live-event support.

Responsibilities:

• Operate, maintain, integrate, and support enterprise AV, video conferencing, and multimedia production systems.
• Support Microsoft Teams, Zoom, Poly RealPresence, and related VTC/collaboration platforms.
• Serve as a centralized point of contact for AV/VTC requests and incidents.
• Track, troubleshoot, and resolve AV/VTC service tickets across headquarters and field locations.
• Support live and virtual events, including town halls, executive meetings, webinars, conferences, and training sessions.
• Perform live switching, audio mixing, recording, and streaming.
• Support break-out rooms, virtual meeting coordination, and presenter needs.
• Perform preventive and corrective maintenance on AV/VTC equipment.
• Escalate issues that cannot be resolved within established timeframes.
• Configure and troubleshoot AV-over-IP, DSPs, control systems, projection equipment, LED displays, cameras, microphones, and related technologies.
• Develop and maintain signal-flow diagrams and technical documentation.
• Support Cisco and Poly conference-room platforms across a multi-site environment.

Qualifications:

• Minimum of 10 years of experience supporting a comparable enterprise AV/VTC environment.
• Experience supporting geographically dispersed or multi-site operations strongly preferred.
• Experience with enterprise AV/VTC equipment, collaboration platforms, live production, and technical troubleshooting.
• Strong experience with Microsoft Teams, Zoom, Cisco, Poly, AV-over-IP, DSP, control systems, cameras, displays, and projection technology.
• AVIXA CTS and/or CTS-I certification preferred.
• Ability to successfully complete and maintain a Public Trust background investigation.

Strativia understands that our staff is our number one asset. Therefore, we provide competitive salaries and health benefits along with a robust training and development plans to help ensure that our employees are happy and motivated.
Strativia is an Equal Opportunity Employer. Strativia in accordance with applicable law, does not discriminate in hiring or otherwise in employment on the basis of race, color, religion, sex, national origin, age, marital or veteran status, disability, sexual orientation, or any other legally protected status. EOE/AA/Vets