AV & Video Conferencing IT Specialist (Teams/Zoom)

University of Texas at Dallas; Richardson (TX); On-site; USD 52,968 - 64,739; Full time

Job summary

The University of Texas at Dallas in Richardson is seeking an IT Support Specialist III to manage and resolve in-room video conferencing issues, configure software, and perform root-cause analyses to improve service. The role focuses on AV, Teams, and Zoom, and requires hands-on field troubleshooting and strong customer interaction.

You will work on-site as the primary technician, with experience in enterprise networking and cross-platform diagnostics, collaborating with senior staff and events

Qualifications

• Associate's degree plus 4 years of related experience or equivalent.
• Strong customer interaction skills and ability to work with senior staff.
• Experience withTeams Management Portal and field diagnostics.

Responsibilities

• Troubleshoot in-room video conferencing equipment and software configurations.
• Lead IT stewardship of AV, Teams and Zoom across conference center events.
• Maintain up-to-date knowledge of management software and hardware for A/V conferencing.

Skills

Customer interaction

Multitasking

Field diagnostics

Networking fundamentals

Cross-functional collaboration

Education

Associate's degree

Tools

Teams Management Portal

Job description

The University of Texas at Dallas in Richardson is seeking an IT Support Specialist III to manage and resolve in-room video conferencing issues, configure software, and perform root-cause analyses to improve service. The role focuses on AV, Teams, and Zoom, and requires hands-on field troubleshooting and strong customer interaction.

You will work on-site as the primary technician, with experience in enterprise networking and cross-platform diagnostics, collaborating with senior staff and events