IT Support Specialist III

University of Texas at Dallas; Richardson (TX); On-site; USD 52,968 - 64,739; Full time

Job summary

The University of Texas at Dallas in Richardson is seeking an IT Support Specialist III to manage and resolve in-room video conferencing issues, configure software, and perform root-cause analyses to improve service. The role focuses on AV, Teams, and Zoom, and requires hands-on field troubleshooting and strong customer interaction.

You will work on-site as the primary technician, with experience in enterprise networking and cross-platform diagnostics, collaborating with senior staff and events

Qualifications

• Associate's degree plus 4 years of related experience or equivalent.
• Strong customer interaction skills and ability to work with senior staff.
• Experience withTeams Management Portal and field diagnostics.

Responsibilities

• Troubleshoot in-room video conferencing equipment and software configurations.
• Lead IT stewardship of AV, Teams and Zoom across conference center events.
• Maintain up-to-date knowledge of management software and hardware for A/V conferencing.

Skills

Customer interaction

Multitasking

Field diagnostics

Networking fundamentals

Cross-functional collaboration

Education

Associate's degree

Tools

Teams Management Portal

Job description

Posting Details

• Posting Number: S07164P
• Position Title: IT Support Specialist III
• Functional Title: Video Conferencing Specialist - TEAMS Support
• Department: Information Technology-Office of the CTO
• Salary Range: $58,854 Annually
• Pay Basis: Monthly
• Position Status: Regular full-time
• Location: Richardson
• Desired Start Date: 08/31/2026
• Open Until Filled: Yes

Job Summary

This position is responsible for resolving issues related to in-room video conferencing equipment failure, physical malfunction and software configurations and conduct root cause analyses to improve processes and trend reoccurring issues to improve service. The Specialist will coordinate and lead IT stewardship of AV, Teams, and Zoom technology across conference center events. The position is primary on-site technician with the knowledge and skill set to fix 99% of issues in rooms, must have the ability to troubleshoot multimedia room integrated appliances to include, A/V device configuration, projectors, microphones, PTX video camera, digital whiteboards/annotation devices, integrated audio-conferencing digital sound processors, etc. This position will operate at the convergence of a/v conferencing, networking, and endpoint (computers/mobile) interoperability.

Minimum Education and Experience

Associate's degree and four (4) years of related experience or an equivalent combination of related education and experience may be considered.

Preferred Education and Experience

• 2 - 3 + years of managing AV VC environments.
• Must be responsive, efficient, and have excellent customer interaction.
• Experience with Teams Management Portal.
• Experience working with Senior Executive Staff.
• Ability to multitask in fast paced environment.
• Ability to troubleshoot in the field when needed, and conduct diagnostics to successfully problem-solve.
• Has a mindset that can help gather data and build reports about the trajectory of the AV/ V C environment Collaborative.
• Basic knowledge of enterprise networking fundamentals.
• Knowledge of troubleshooting PC, MAC and Linux common desktop problems.

Other Qualifications

To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

Essential Duties and Responsibilities

Troubleshoot issues related to in-room video conferencing equipment failure, physical malfunction and software configurations and conduct root cause analyses to improve processes and trend reoccurring issues to improve service. The Specialist will coordinate and lead IT stewardship of AV, Teams, and Zoom technology across conference center events. Stay abreast of software and hardware involved in the management and implementation of modern A/V conferencing equipment with a focus on Microsoft Teams.

Physical Demands and Working Conditions

Remote Work Eligibility Statement

Remote Work Not Available

Important Message

1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.

2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community.

UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment.

The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities.

To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator.

For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.