Remote AV Support Technician (Level 1) for Teams Rooms

AVI-SPL, Inc.; Indianapolis (IN); Remote; USD 55,000 - 75,000; Full time

Job summary

AVI-SPL, Inc. is seeking a remote AV support specialist to deliver post-installation and operational assistance for conference room and collaboration technologies.

You will work with client stakeholders and on-site teams to resolve incidents, fulfill service requests, and ensure a high-quality user experience. Responsibilities include remote troubleshooting, monitoring, and delivering service with emphasis on Crestron, AMX, and Teams/WebEx conferencing tools, while aligning with western U.S.

Qualifications

• Minimum high school diploma or equivalent.
• Working knowledge of AV practices and procedures.
• Videoconferencing experience including operation call set-up and equipment.
• AV Control experience including Crestron Extron and/or AMX.
• Experience with web conferencing tools such as WebEx and Cisco Meeting Place is a plus.

Responsibilities

• Provide remote assistance and training to end users in the operation of AV system controls.
• Perform routine remote maintenance checks on AV systems.
• Perform remote basic troubleshooting on AV systems for break-fix resolutions.
• Operate and test daily functionality of all AV and integrated conference rooms.
• Interact with client Help Desk to respond to end user requests.
• Coordinate with client staff to determine AV infrastructure requirements for new rooms.
• Escalate next-level break-fix issues to management for resolution.

Skills

Effective communication

Troubleshooting

Independent work

Basic computer knowledge

Signal flow knowledge

Multitasking

Organizational skills

Verbal and written communication

Customer service focus

Education

High school diploma

AV practices knowledge

Videoconferencing experience

AV control (Crestron/Extron/AMX)

WebEx/Cisco knowledge

Tools

Crestron Toolbox

Crestron Remote

Windows 10 RDP

MS Intune

MS Teams Admin Center

Biamp Tesira SW

MS MTR Flex

WebEx

Cisco Meeting Place

Job description

AVI-SPL, Inc. is seeking a remote AV support specialist to deliver post-installation and operational assistance for conference room and collaboration technologies.

You will work with client stakeholders and on-site teams to resolve incidents, fulfill service requests, and ensure a high-quality user experience. Responsibilities include remote troubleshooting, monitoring, and delivering service with emphasis on Crestron, AMX, and Teams/WebEx conferencing tools, while aligning with western U.S.