Senior AV Technician — Enterprise Meeting Support

Insurance Administrative Solutions, L.l.c.; Dallas (TX); On-site; USD 65,000 - 95,000; Full time

Job summary

Integrity is seeking a highly responsive AV Technician III to deliver on-site, white-glove AV support at our Dallas office and remote locations as needed. You will own end-to-end AV system support, troubleshoot complex environments, and train end users to ensure seamless meetings in conference rooms, executive spaces, and multipurpose rooms.

You will work with Teams Rooms, Crestron systems, and Shure audio gear, performing health checks, preventive maintenance, and proactive issue resolution.

Qualifications

• 4–6 years of experience in corporate AV, collaboration tech, or IT support in enterprise environments.
• Hands-on experience with Microsoft Teams Rooms, Crestron systems (AirMedia), Logitech conferencing solutions and Shure audio equipment.
• Strong troubleshooting skills across hardware, software, and connectivity issues.
• Experience using a ticketing system (e.g., Freshservice or similar).
• Excellent communication skills with a focus on customer service and executive support.
• Demonstrated proactive mindset—anticipating issues and taking initiative without direction.
• Ability to manage multiple priorities in a fast-paced environment.
• Industry certifications such as AVIXA CTS, Crestron/Shure/Dante certifications or equivalents.
• Professional presence with high-touch, in-person support.

Responsibilities

• Deliver proactive, white-glove AV support to employees and leadership, ensuring meetings run smoothly from start to finish.
• Proactively monitor conference rooms and collaboration technologies to prevent issues before meetings begin.
• Provide hands-on support for Microsoft Teams Rooms and integrated AV environments.
• Set up, configure, and tear down equipment for impromptu and multipurpose meetings.
• Support and maintain AV hardware including Logitech conferencing systems, Shure audio equipment, Crestron AirMedia, and related tech.
• Ensure rooms are fully operational with audio, video, and presentation functionality.
• Respond promptly to service requests via the ticketing system, documenting resolutions and root cause.
• Support and maintain digital signage platforms for consistent content delivery.
• Perform routine system health checks, updates, and preventative maintenance.
• Identify trends and recurring issues and take steps to improve long-term reliability.
• Partner with IT and facilities to enhance AV performance and user experience.
• Provide clear, professional guidance and training to end users as needed.
• Develop and maintain documentation, troubleshooting guides, and training materials.
• Assist with AV-related projects, including equipment upgrades and enterprise deployments.
• Travel occasionally to support remote offices and project work.

Skills

Proactive troubleshooting

Executive support

Customer service

On-site tech support

Education

AVIXA CTS

Crestron Institute cert

Shure Audio Institute cert

Microsoft 365 CCSE cert

Tools

Microsoft Teams Rooms

Crestron systems

AirMedia

Logitech conferencing

Shure audio equipment

DSPs

Job description

Integrity is seeking a highly responsive AV Technician III to deliver on-site, white-glove AV support at our Dallas office and remote locations as needed. You will own end-to-end AV system support, troubleshoot complex environments, and train end users to ensure seamless meetings in conference rooms, executive spaces, and multipurpose rooms.

You will work with Teams Rooms, Crestron systems, and Shure audio gear, performing health checks, preventive maintenance, and proactive issue resolution.