AV Technician

MSM Technology; Newport News (VA); On-site; USD 40,000 - 50,000; Full time

Job summary

MSM Technology seeks an on-site AV/VTC support specialist to troubleshoot Cisco and Teams systems, perform maintenance, and install replacement equipment across multiple conference rooms.

You will manage VTC sessions, assist with Microsoft Teams and Skype for Business activities, and maintain accurate inventory records while adhering to security clearance requirements.

Qualifications

• Secret Security Clearance required.
• Security+ CE Certification (IAT Level II) required.
• 2+ years audio/visual experience.
• Knowledge of Microsoft Teams functionality, hardware peripherals, and troubleshooting.
• Understanding of AV signal paths (Scalers, Switchers, DAs, Extenders).
• Excellent customer service and written/verbal communication skills.
• Proficiency with Microsoft Office and Windows.

Responsibilities

• On-site direct AV/VTC support, troubleshooting Cisco/Teams systems.
• Handle day-to-day VTC setup, scheduling, maintenance, and equipment replacement.
• Provide in-call VTC support and training on VTC equipment.
• Troubleshoot and resolve issues to minimize downtime in conference rooms.
• Update drivers/firmware for Cisco VTC systems and Windows devices.
• Support VTC meetings across multiple rooms and networks (NIPR/SIPR).
• Maintain inventories and produce weekly status reports.
• Create/resolve break-fix tickets via client ticketing system.

Skills

AV/VTC experience

Microsoft Teams

Customer service

Windows

Troubleshooting

Microsoft Office

Ticketing system

Tools

Cisco VTC systems

Polycom

Skype for Business

Job description

Position Description and Job Duties

• On-site direct AV/VTC support including troubleshooting issues for a variety of AV/VTC equipment including Cisco based conferencing systems and Microsoft Teams
• Support shall include day-to-day VTC setup, scheduling, troubleshooting, maintenance, replacement of equipment, and installation of replacement equipment, in-call VTC support, and training on VTC equipment.
• Troubleshooting and creatively working around rooms that are "hard down”
• Troubleshooting and rapidly resolving technical issues to minimize downtime of conference rooms
• Configuration support will include building and maintaining drivers, updating existing firmware for preventative maintenance of Cisco VTC systems and Windows based systems
• Support for customer requests, VTC meetings and sessions across 10 different VTC rooms; equipment support Cisco and Windows based systems.
• Leveraging in-depth knowledge of the functionality of monitors, projectors videoconferencing systems and Windows based systems
• Managing site inventory and spares with use of database
• Managing/completing Quarterly Preventative Maintenance project and weekly status reports
• Creating / resolving break-fix tickets by monitoring client ticketing system
• Support shall extend across both NIPR and SIPR communication mediums.
• Support all Microsoft teams conferences on both SIPR and NIPR networks
• Support all Skype for business VTC conferencing. Skype for business support has the same operational requirements as Cisco and Polycom VTC’s.

Job Type

Full-time

Requirements

• Required - Secret Security Clearance
• Required - Security+ CE Certification (IAT Level II)
• 2+ years audio / visual experience desired
• Complete knowledge of intermediate level Microsoft Teams functionality, hardware peripheral device implementation and troubleshooting (Microphones and camera devices/drivers)
• Understanding of integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting.
• Excellent customer service and written / verbal communication skills.
• Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows

Salary Description

$40,000 - $50,000