AV Technician

iQuasar, LLC; Newport News (VA); On-site; USD 50,000 - 85,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Parental leave

Training & development

Job summary

iQuasar, LLC seeks an AV Technician to deliver on-site VTC support at Fort Eustis, VA. The role involves troubleshooting Cisco and Polycom conferencing gear, configuring setups, and providing user training.

You will manage equipment maintenance, spares, and preventive maintenance across multiple VTC rooms, including Skype for Business integration. The employee will work with a team to ensure secure, reliable communications across NIPR and SIPR networks, handling escalation to the VC Lead for

Qualifications

• Secret Security Clearance required.
• 2+ years audio/visual experience preferred.
• Experience with Microsoft Teams functionality and troubleshooting hardware peripherals.
• Knowledge of AV signal paths (scalers, switchers, DAs, extenders) for troubleshooting.

Responsibilities

• Provide on-site AV/VTC support, troubleshooting Cisco-based conferencing systems and DISA lines.
• Setup, scheduling, maintenance, and replacement of VTC equipment; in-call support and end-user training.
• Troubleshoot rooms that are

Skills

Excellent customer service

Microsoft Teams proficiency

Windows OS familiarity

Verbal/written communication

Education

CTS Certification (must be obtained within 6 months of hire)

Security+ CE Certification (IAT Level II)

Tools

Cisco VTC systems

Polycom VTC equipment

Skype for Business integration

Job description

Benefits

• 401(k)
• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Training & development

Job Details

• Position: AV Technician
• Location: Fort Eustis, VA
• Position Type: Permanent position
• Travel: N/A

Job Description

• On-site direct AV/VTC support, including troubleshooting issues for a variety of AV/VTC equipment, such as Cisco-based conferencing systems and DISA’s conference lines.
• Provision of day‑to‑day VTC setup, scheduling, troubleshooting, maintenance, replacement of equipment, installation of replacement equipment, in‑call VTC support, and training on VTC equipment.
• Troubleshooting and creatively working around rooms that are "hard down".
• Configuration support that includes building and maintaining drivers and updating existing firmware for preventative maintenance.
• Support for customer requests, VTC meetings, and sessions across 10 different VTC rooms; equipment support for Cisco and Polycom VTC systems.
• Leveraging in‑depth knowledge of the functionality of monitors, projectors, and videoconferencing systems.
• Managing site inventory and spares with the use of a database.
• Managing and completing Quarterly Preventive Maintenance projects and weekly status reports.
• Creating and resolving break‑fix tickets by monitoring the client ticketing system.
• Escalating large break‑fix issues and workarounds to the VC Lead Technician.
• Engaging the VC Lead on‑site for large project deployments, floor renovations, and escalations.
• Support shall extend across both NIPR and SIPR communication mediums.
• Support all Skype for Business VTC conferencing. Skype for Business support has the same operational requirements as Cisco and Polycom VTCs.

Qualifications

• Required – Secret Security Clearance
• CTS Certification (must be obtained within 6 months of hire)
• Required – Security+ CE Certification (IAT Level II)
• 2+ years audio/visual experience desired
• Complete knowledge of intermediate‑level Microsoft Teams functionality, hardware peripheral device implementation, and troubleshooting (Microphones and camera devices/drivers)
• Understanding of integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high‑level troubleshooting.
• Excellent customer service and written/verbal communication skills.
• Requires knowledge of the Microsoft suite (Outlook, Excel, and Word primarily) and Windows.