AV Technician

MSM Tech Inc.; Virginia, Northern (MN, KY); Hybrid; USD 65,000 - 90,000; Full time

Job summary

MSM Tech Inc. seeks an on-site AV/VTC support specialist to troubleshoot Cisco and Microsoft Teams conferencing systems across multiple rooms and networks. You will handle setup, maintenance, replacements, and in-call support, ensuring minimal downtime and seamless meetings.

Candidates should have 2+ years in AV, hands-on Teams functionality, and security clearance with Security+ CE (IAT II) certification. Strong customer service and Windows proficiency are essential.

Qualifications

• Secret security clearance is required.
• Security+ CE Certification (IAT Level II) required.
• 2+ years audio/visual experience desired.
• Proficiency with Microsoft Teams functionality and hardware troubleshooting.
• Knowledge of integrated AV signal paths (scalers/switchers/DA/extenders).
• Excellent customer service and communication skills.
• Proficiency with Microsoft Office apps and Windows.

Responsibilities

• Provide on-site AV/VTC support and troubleshooting for Cisco and Teams rooms.
• Manage day-to-day VTC setup, scheduling and maintenance.
• Replace equipment and install replacement gear as needed.
• Document and resolve break-fix tickets via the client ticketing system.
• Support VTC across multiple rooms and networks (NIPR/SIPR).
• Conduct quarterly preventative maintenance and generate weekly status reports.

Skills

AV/VTC support

Cisco VTC systems

Microsoft Teams

Troubleshooting

Customer service

Windows operating systems

Security clearance

Education

Security+ CE Certification (IAT Level II)

Tools

Cisco VTC hardware

Skype for Business

Microsoft Teams

Windows OS

Job description

Description

Position Description and Job Duties:

• On-site direct AV/VTC support including troubleshooting issues for a variety of AV/VTC equipment including Cisco based conferencing systems and Microsoft Teams


• Support shall include day-to-day VTC setup, scheduling, troubleshooting, maintenance, replacement of equipment, and installation of replacement equipment, in-call VTC support, and training on VTC equipment.


• Troubleshooting and creatively working around rooms that are \"hard down”


• Troubleshooting and rapidly resolving technical issues to minimize downtime of conference rooms


• Configuration support will include building and maintaining drivers, updating existing firmware for preventative maintenance of Cisco VTC systems and Windows based systems


• Support for customer requests, VTC meetings and sessions across 10 different VTC rooms; equipment support Cisco and Windows based systems.


• Leveraging in-depth knowledge of the functionality of monitors, projectors videoconferencing systems and Windows based systems


• Managing site inventory and spares with use of database


• Managing/completing Quarterly Preventative Maintenance project and weekly status reports


• Creating / resolving break-fix tickets by monitoring client ticketing system


• Support shall extend across both NIPR and SIPR communication mediums.


• Support all Microsoft teams conferences on both SIPR and NIPR networks


• Support all Skype for business VTC conferencing. Skype for business support has the same operational requirements as Cisco and Polycom VTC’s.

Requirements

• Required - Secret Security Clearance


• Required - Security+ CE Certification (IAT Level II)


• 2+ years audio / visual experience desired


• Complete knowledge of intermediate level Microsoft Teams functionality, hardware peripheral device implementation and troubleshooting (Microphones and camera devices/drivers)


• Understanding of integrated AV signal paths (Scalers, Switchers, DAs, Extenders) for high-level troubleshooting.


• Excellent customer service and written / verbal communication skills.


• Requires knowledge of Microsoft suite (Outlook, Excel, and Word primarily) and Windows