AV TECHNICIAN

Alpha Technologies Inc USA; Princeton (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading AV solutions provider located in Princeton, NJ, is searching for a Technician skilled in audio-visual equipment operations. The role involves operating VTC and AV equipment, ensuring successful customer interactions, and maintaining conference facilities. Candidates should have relevant technical qualifications such as a BA in a technical subject and experience in the AV industry, along with excellent communication skills. The position requires flexibility and the ability to lift heavy equipment as needed.

Qualifications

• Ability to operate VTC and AV equipment.
• Must have reliable transportation.
• Flexible to start early and stay late.

Responsibilities

• Ensure successful customer utilization of conferencing facilities.
• Perform room checks and maintain conferencing equipment.
• Provide analysis and feedback to enhance operations.

Skills

Experience with Polycom and VTC equipment configuration

Excellent verbal & written communication skills

Working knowledge of IT network and infrastructure technologies

AV equipment operation and troubleshooting experience

Previous on-site customer interfacing experience

Education

BA in a technical subject or equivalent

1 to 3 years as a Technician in the Audio Visual industry

Manufacturer’s certification (Extron, Polycom, etc.)

Job description

Requirements:

• Flexible to start early and stay late for events
• Have own transportation
• Computer literate

Job Roles & Responsibilities:

• Ability to operate VTC and AV equipment
• Initiate point to point VTC calls, either in room or remotely
• Ensuring that expectations of customers utilizing all on site conferencing facilities are successful
• Responsibilities include all aspects of in-room operation and presentation assistance
• Coordination of furniture configuration per client needs
• Ensuring that audio visual equipment is correctly delivered and set up of room is in good working condition
• Perform room checks to ensure that conferencing facilities are properly maintained
• Handling minor equipment repairs, coordination of major repair work as appropriate
• Train customers with basic AV equipment and controls
• Assist Tier 2 technical support in opening/closing trouble tickets
• Provide analysis and feedback to enhance day to day operations
• High level customer interaction and conflict resolutions
• Maintaining equipment storage areas and lists of onsite supplies and equipment
• Ensuring high quality customer service at all levels
• Answer technical and logistic questions pertaining to video conferencing and collaboration services provided to client
• Ability to troubleshoot problems with VTC, AV, and Distance Learning equipment
• Excellent interpersonal skills to interface constantly with customer
• Maintain accurate records of all VC and AV request
• Maintain accurate records of conference room inventory
• Responsible for assigned room schedules
• All other duties as assigned

Skills & Abilities:

• Experience with Polycom and VTC equipment configuration, operation and fault isolation
• Experience with control systems such as Crestron operations
• Previous on-site customer interfacing experience
• AV equipment operation and some troubleshooting experience
• Ability to, test, diagnose, and modify audiovisual control systems (Crestron, etc.).
• Knowledge of projectors, plasma’s and AV peripheral equipment.
• Working knowledge of IT network and infrastructure technologies.
• Excellent verbal & written communication skills.
• Working knowledge of general business software including Microsoft Excel, Word, Outlook, and Lotus Notes

Education & Qualifications:

• A BA in a technical subject or equivalent and related work experience.
• 1 to 3 years as a Technician in the Audio Visual or affiliated industry
• Manufacturer’s certification including Extron, Polycom, Tandberg, Crestron, Clear One, etc. highly desirable.
• Willingness to pursue additional training related to performance of job.

Additional Requirements:

• Ability to lift and carry heavy objects up to 50 lbs.
• Requires extensive sitting, standing and walking
• Valid U.S. driver’s license is a requirement and must have a positive driver’s abstract.
• Must be willing to complete background checks and drug tests as required by current or future contracts

Additional Information

Send me your resumes at vince@alphait. us