Audio video AV Technician

Alpha Technologies Inc USA; East Hanover (NJ); On-site; USD 45,000 - 65,000; Full time

Job summary

Alpha Technologies Inc USA located in East Hanover, New Jersey seeks a skilled AV Technician responsible for configuring AV hardware and operating various VTC systems. Candidates should have experience with Polycom and Crestron systems, excellent customer service skills, and the ability to troubleshoot AV equipment.

A BA in a technical field or equivalent experience is required, along with a valid U.S. driver's license. The position involves physical duties such as lifting equipment and completing background checks.

Qualifications

• Local residency required.
• Must hold a valid U.S. driver's license.
• Willing to pursue additional training.

Responsibilities

• Operate VTC and AV equipment.
• Handle minor equipment repairs.
• Assist with customer training on AV equipment.
• Maintain accurate records of conference room inventory.

Skills

Polycom and VTC equipment configuration

Crestron operations

Customer interfacing experience

Audio Visual equipment operation

IT network knowledge

Excellent communication skills

Education

BA in technical subject or equivalent experience

1 to 3 years as AV Technician

Job description

Proficiency Requirements

He/She should be PRIMARILY proficient in configuring/programming the AV HARDWARE from the following manufacturers:

• Extron
• Polycom
• Crestron
• Cisco

Job Roles & Responsibilities

• Ability to operate VTC and AV equipment
• Initiate point to point VTC calls, either in‑room or remotely
• Ensuring that expectations of customers utilizing all on‑site conferencing facilities are successful
• Responsibilities include all aspects of in‑room operation and presentation assistance
• Coordination of furniture configuration per client needs
• Ensuring that audio visual equipment is correctly delivered and set up of room is in good working condition
• Perform room checks to ensure that conferencing facilities are properly maintained
• Handling minor equipment repairs, coordination of major repair work as appropriate
• Train customers with basic AV equipment and controls
• Assist Tier 2 technical support in opening/closing trouble tickets
• Provide analysis and feedback to enhance day to day operations
• High level customer interaction and conflict resolutions
• Maintaining equipment storage areas and lists of onsite supplies and equipment
• Ensuring high quality customer service at all levels
• Answer technical and logistic questions pertaining to video conferencing and collaboration services provided to client
• Ability to troubleshoot problems with VTC, AV, and Distance Learning equipment
• Excellent interpersonal skills to interface constantly with customer
• Maintain accurate records of all VC and AV request
• Maintain accurate records of conference room inventory
• Responsible for assigned room schedules
• All other duties as assigned

Skills & Abilities

• Experience with Polycom and VTC equipment configuration, operation and fault isolation
• Experience with control systems such as Crestron operations
• Previous on‑site customer interfacing experience
• AV equipment operation and some troubleshooting experience
• Ability to, test, diagnose, and modify audiovisual control systems (Crestron, etc.)
• Knowledge of projectors, plasma’s and AV peripheral equipment
• Working knowledge of IT network and infrastructure technologies
• Excellent verbal & written communication skills
• Working knowledge of general business software including Microsoft Excel, Word, Outlook, and Lotus Notes

Education & Qualifications

• Must be local
• A BA in a technical subject or equivalent and related work experience
• 1 to 3 years as a Technician in the Audio Visual or affiliated industry
• Manufacturer’s certification including Extron, Polycom, Tandberg, Crestron, Clear One, etc. highly desirable
• Willingness to pursue additional training related to performance of job

Additional Requirements

• Ability to lift and carry heavy objects up to 50 lbs
• Requires extensive sitting, standing and walking
• Valid U.S. driver’s license is a requirement and must have a positive driver’s abstract
• Must be willing to complete background checks and drug tests as required by current or future contracts