AV Event Operations Lead - Customer-Focused Tech

Encore; Orlando (FL); On-site; USD 26,000 - 34,000; Full time

Job summary

Encore in Orlando is seeking an Operations Supervisor to lead floor operations focused on customer service, staff leadership, and AV equipment management.

You will direct the technical team, ensure on-time event setup and breakdown, and partner with venue management to drive operational excellence. This role requires hospitality experience, 3-5 years in events, and a proactive approach to training and compliance. On-site presence is required with irregular hours, including nights and weekends.

Qualifications

• 3-5 years of customer service or hospitality experience.
• 3-5 years of audio-visual experience.
• Bachelor's degree preferred.
• A valid driver’s license may be required for roles operating company vehicles.
• External applicants must meet training requirements within 60 days of start date.
• Internal applicants must meet Encore’s training program requirements.

Responsibilities

• Organizes daily floor activities to ensure timely setup, refresh, and removal of equipment.
• Directs technicians’ workflow and suggests operational efficiencies to venue management.
• Keeps flowsheets updated and ensures coordinated event communications.
• Attends venue meetings and ensures customer satisfaction on-site.
• Provides excellent service and upholds Encore’s standards and procedures.
• Trains technicians on floor activities and acts as a mentor for new hires.
• Responsible for setup, operation, and breakdown of intermediate AV equipment.
• Troubleshoots issues quickly and maintains safety and security of equipment.

Skills

Customer service

Hospitality

Staff leadership

Training

Communication

Education

Bachelor’s degree (preferred)

Tools

Audio-visual equipment

Job description

Encore in Orlando is seeking an Operations Supervisor to lead floor operations focused on customer service, staff leadership, and AV equipment management.

You will direct the technical team, ensure on-time event setup and breakdown, and partner with venue management to drive operational excellence. This role requires hospitality experience, 3-5 years in events, and a proactive approach to training and compliance. On-site presence is required with irregular hours, including nights and weekends.