AV & IT Support Specialist (Contract) – White-Glove

ACL Digital; Des Moines (IA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading technology consulting firm based in Des Moines, IA is seeking a Technical Support Specialist to provide AV support. This contract position requires 2+ years of technical support experience and offers a chance to engage with customers on-site and off-site. Candidates should be detail-oriented, self-motivated, and capable of troubleshooting various hardware and software issues. The role involves working with Microsoft Windows, macOS, and ServiceNow ticket management.

Qualifications

• 2+ years of on-site technical support experience required.
• Self-motivated, organized, detail-oriented, and able to multi-task.
• Great team mentality and desire to learn.

Responsibilities

• Providing support to all customers including on-site and off-site environments.
• Troubleshooting and problem solving for various technical issues.
• ServiceNow ticket management, prioritizing tickets and adhering to SLAs.
• Supporting Microsoft Windows and macOS operating systems.
• Asset management and printer support.

Skills

Customer support

Troubleshooting

Microsoft Windows

macOS

ServiceNow ticket management

Microsoft applications

Team collaboration

Education

Degree in a related discipline

Tools

ServiceNow

Microsoft Office 365

Job description

A leading technology consulting firm based in Des Moines, IA is seeking a Technical Support Specialist to provide AV support. This contract position requires 2+ years of technical support experience and offers a chance to engage with customers on-site and off-site. Candidates should be detail-oriented, self-motivated, and capable of troubleshooting various hardware and software issues. The role involves working with Microsoft Windows, macOS, and ServiceNow ticket management.