IT Support Analyst — Desktop & AV Solutions

The Value Maximizer; Orlando (FL); On-site; USD 27,552; Part time

Job summary

A government agency is seeking a Customer Support Analyst to provide on-site support in Lake City, FL. The role involves troubleshooting hardware and software, maintaining documentation, and providing excellent customer service. Ideal candidates will have a Bachelor's Degree in Computer Science or related field and 2-5 years of relevant experience. This is a contract position set to last until June 2026, with potential for renewal.

Qualifications

• 2 to 5 years of IT work experience.
• Demonstrated knowledge of hardware and software products.
• Ability to document work performed and resolutions.

Responsibilities

• Monitor Service Desk queue and resolve support tickets.
• Document work performed and resolutions.
• Provide high level of customer service.

Skills

Troubleshooting skills

Customer service

Technical advice

Hardware support

Software support

Education

Bachelor's Degree in Computer Science or Information Systems

Tools

Microsoft Operating Systems

Microsoft Office Suite

Job description

A government agency is seeking a Customer Support Analyst to provide on-site support in Lake City, FL. The role involves troubleshooting hardware and software, maintaining documentation, and providing excellent customer service. Ideal candidates will have a Bachelor's Degree in Computer Science or related field and 2-5 years of relevant experience. This is a contract position set to last until June 2026, with potential for renewal.