Technical Support Specialist (AV Support)

ACL Digital; Des Moines (IA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading technology consulting firm based in Des Moines, IA is seeking a Technical Support Specialist to provide AV support. This contract position requires 2+ years of technical support experience and offers a chance to engage with customers on-site and off-site. Candidates should be detail-oriented, self-motivated, and capable of troubleshooting various hardware and software issues. The role involves working with Microsoft Windows, macOS, and ServiceNow ticket management.

Qualifications

• 2+ years of on-site technical support experience required.
• Self-motivated, organized, detail-oriented, and able to multi-task.
• Great team mentality and desire to learn.

Responsibilities

• Providing support to all customers including on-site and off-site environments.
• Troubleshooting and problem solving for various technical issues.
• ServiceNow ticket management, prioritizing tickets and adhering to SLAs.
• Supporting Microsoft Windows and macOS operating systems.
• Asset management and printer support.

Skills

Customer support

Troubleshooting

Microsoft Windows

macOS

ServiceNow ticket management

Microsoft applications

Team collaboration

Education

Degree in a related discipline

Tools

ServiceNow

Microsoft Office 365

Job description

Technical Support Specialist (AV Support)

Contract position for 6 months with a possible extension.

Technical Responsibilities

• Providing support to all customers within your coverage location(s), including on‑site, client engagement, and off‑site environments.
• Troubleshooting and problem solving for PC, MAC, application, AV, and network connectivity issues.
• ServiceNow ticket management, prioritizing tickets and adhering to SLAs.
• Supporting Microsoft Windows and macOS operating systems.
• Working knowledge of Microsoft applications: Outlook, Teams, OneDrive, Office 365.
• Asset management: shipping, receiving, tracking, and managing hardware assets from acquisition through disposal.
• Printer support (installation, configuration, relocation, and troubleshooting).
• Event and meeting support (on‑site or off‑site).
• Occasional travel to support other EY locations, client engagement sites, or off‑site events.
• Providing remote hands support under guidance of the network operations team (checking ports, tracing cables, rebooting hardware, upgrading devices).
• VIP/White Glove support.
• Occasional after‑hour support may be required.

Interpersonal Skills

• Great team mentality.
• Self‑motivated, organized, detail‑oriented, and able to multi‑task.
• Desire to learn and build a unique career.

Experience Requirements

• 2+ years of on‑site technical support experience, or a degree in a related discipline.

Employment Details

• Seniority level: Associate
• Employment type: Contract
• Job function: Finance
• Industries: IT Services and IT Consulting, Financial Services

Location: Des Moines, IA