Learning and Event Technology Specialist II

Motion Recruitment; Boston (MA); Vor Ort; USD 34.000 - 55.000; Vollzeit

Zusammenfassung

Motion Recruitment in Boston is seeking an AV/education technology specialist to maintain classroom systems, support live events, and assist faculty and staff with technology use. You will troubleshoot complex issues, help evaluate new tools, and contribute to documentation and training materials.

The role is onsite in Boston, MA, with a mix of hands-on support, project participation, and end-user training.

Qualifikationen

• 3+ years of experience supporting AV, classroom, or presentation technologies
• Experience troubleshooting hardware and software in a customer-facing environment
• Experience supporting Windows and macOS
• Strong problem-solving and incident management skills
• Ability to support live meetings and events
• Experience developing user documentation or training materials
• Strong communication and customer service abilities

Aufgaben

• Provide classroom and presentation technology support.
• Support audio/visual and collaboration systems.
• Assist with application administration and platform support.
• Participate in technology projects and upgrades.
• Document end-user procedures and train staff.

Kenntnisse

AV technology

Classroom tech

Customer-facing support

Windows/macOS

Troubleshooting

Live events support

Documentation/training materials

Communication skills

Tools

LMS platforms

Digital signage

Video production/streaming tools

AV control systems

Room technology integrations

Jobbeschreibung

We're seeking a technology professional who enjoys working at the intersection of classroom technology, audiovisual systems, and end-user support. This position will play a key role in maintaining and improving technology used for instruction, presentations, meetings, and special events throughout a large academic environment. The role combines hands‑on technical work, project participation, system administration responsibilities, and direct interaction with faculty, staff, and students. The ideal candidate is comfortable troubleshooting complex technical issues, supporting live events where technology must perform flawlessly, and helping evaluate new tools and solutions. This opportunity is well suited for someone with a background in AV technology, educational technology, desktop support, or collaborative technology environments who enjoys balancing operational support with project-based work. This is a long term contract position that is onsite in Boston, MA.

Required Skills & Experience

• 3+ years of experience supporting AV, classroom, collaboration, or presentation technologies
• Experience troubleshooting hardware and software in a customer‑facing environment
• Working knowledge of audio, video, display, conferencing, and streaming technologies
• Experience supporting Windows and macOS systems
• Strong problem‑solving and incident management skills
• Ability to provide support during live meetings, presentations, and scheduled events
• Experience developing user documentation, training materials, or knowledge‑base content
• Strong communication and customer service abilities

Desired Skills & Experience

• Experience within higher education, training, or instructional technology settings
• Familiarity with learning management platforms
• Knowledge of digital signage or content distribution systems
• Experience administering third‑party technology applications
• Exposure to video production, recording, or streaming solutions
• Understanding of AV control systems and room technology integrations
• Experience mentoring junior staff or student workers
• Participation in technology deployment or infrastructure projects

What You Will Be Doing

Tech Breakdown

• 35% Classroom & Presentation Technologies
• 25% Audio/Visual & Collaboration Systems
• 15% Application Administration & Platform Support
• 15% Technology Projects & Upgrades
• 10% Documentation & End User Training

Daily Responsibilities

• 60% Technical Support & Troubleshooting
• 20% Project Implementation & System Improvements
• 10% Knowledge Sharing & Training
• 10% Cross‑Functional Collaboration

Posted By: Kaylyn Romano