AV Event Operations Lead | Hospitality & Tech

Encore Global; Boston (MA); On-site; USD 31,000 - 41,000; Full time

Job summary

Encore Global in Boston, MA is seeking an Operations Supervisor to lead floor operations, focusing on customer service and staff development. You will directly oversee the technical team to ensure smooth event execution and high guest satisfaction.

This role involves coordinating equipment setup and teardown, ensuring safety, and mentoring technicians to meet Encore’s service standards and operational excellence across venues.

Qualifications

• Bachelor’s degree preferred.
• 3-5 years of customer service or hospitality experience preferred.
• 3-5 years of audio-visual experience required.

Responsibilities

• Organizes daily floor activities for equipment setup, refresh and removal.
• Directs technician workflow and suggests operational efficiencies.
• Ensures flowsheets are updated and properly completed.
• Coordinates communications for event management with the team.
• Attends venue meetings as needed.
• Provides excellent customer service and upholds Encore standards.

Skills

Customer service

Leadership

Education

Bachelor’s degree preferred

Tools

AV equipment operation

Job description

Encore Global in Boston, MA is seeking an Operations Supervisor to lead floor operations, focusing on customer service and staff development. You will directly oversee the technical team to ensure smooth event execution and high guest satisfaction.

This role involves coordinating equipment setup and teardown, ensuring safety, and mentoring technicians to meet Encore’s service standards and operational excellence across venues.