AV & Event Operations Lead

Pinnacle Live; Los Angeles (CA); On-site; USD 80,000 - 95,000; Full time

Benefits offered by this job

Incentive plans

Generous PTO

401k match

Health, vision, dental

Job summary

Pinnacle Live is seeking an Operations Manager in Los Angeles to support the Venue Director with daily operations, event execution, and team development. You will oversee AV setup and teardown, staff performance, budget control, and guest satisfaction to elevate our premium service at top hotels and resorts.

Ideal candidates bring at least two years in event technology within hospitality and proven leadership.

Qualifications

• Minimum two (2) years event technology experience in a hospitality environment.
• Minimum two (2) years demonstrated managerial experience.
• Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners).
• Planning ability; able to plan ahead.
• Excellent organizational skills.
• Demonstrated personnel management ability.
• Strong Interpersonal skills.
• Strong verbal and written communications skills.
• Professional appearance.

Responsibilities

• Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders.
• Ensure timely setting, striking of events and other essential floor activities.
• Maintain inventory integrity ensuring quality, functionality, organization and availability.
• Maintain a working knowledge of industry trends, tools and innovations.
• Assist Venue Director in managing budget for increased revenue and control expenses effectively including sub-rentals and labor.
• Train, manage, and develop staff in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement.
• Build strong relationships with equipment sub-rental and labor vendors to ensure they provide equipment and personnel that meet or exceed Pinnacle Live standards.
• Manages accurate and timely billing of events and clients.
• Timely creation and processing of purchase orders and vendor invoices.
• Attend hotel meetings, as necessary.
• Effectively utilizes applicable company computer systems and continually work toward updating and improving systems and technical skills required to run them
• Provide technical support for events
• Comply with all safety protocols and standard operating procedures
• Other duties as assigned

Skills

Event technology experience

Managerial experience

Communication skills

Planning ability

Organizational skills

Interpersonal skills

Verbal and written communications

Professional appearance

Education

High School Graduate or equivalent

Job description

Pinnacle Live is seeking an Operations Manager in Los Angeles to support the Venue Director with daily operations, event execution, and team development. You will oversee AV setup and teardown, staff performance, budget control, and guest satisfaction to elevate our premium service at top hotels and resorts.

Ideal candidates bring at least two years in event technology within hospitality and proven leadership.