Senior AV & Event Technology Director

Pinnacle Live, LLC; Los Angeles (CA); On-site; USD 110,000 - 135,000; Full time

Benefits offered by this job

Incentive plan

PTO/ holidays & sick days

401k with match

Health, vision, dental insurance

Job summary

Pinnacle Live in Los Angeles is seeking a Senior Venue Director to oversee the successful management of the assigned venue and nearby locations. You’ll lead event set-ups, coordinate inventory, and drive revenue with a strong focus on client satisfaction and safe, compliant operations.

The role requires 2-3 years of AV experience, hospitality customer service, and venue leadership, plus advanced AV training.

Qualifications

• 2-3 years’ audio and visual experience is required.
• 2-3 years’ customer service experience in a hospitality environment.
• 2-3 years’ venue director level experience.
• Advanced audio visual training.
• Computer proficiency (hardware, software and networking).

Responsibilities

• Effectively manages the set-up of client events to ensure successful outcomes.
• Ensures all inventory is in good working order and rental condition and secure from theft or damage.
• Complies with all Company security and safety measures.
• Effectively utilizes personnel resources.
• Keeps up to date on related technology to increase innovation.
• Manages the sales process for maximum capture of business and revenue.
• Build events to maximize client satisfaction and uniqueness in the Company’s services.
• Follows through on all client requests.
• Manages budget for increased revenue and controls expenses effectively including sub-rentals and labor.
• Manages accurate and timely billing of events and clients.
• Manages accurate and timely submittal of time and attendance records.
• Develops and appraises staff effectively
• Takes corrective action as necessary on a timely basis and in accordance with Company policy.
• Creates an environment of continual improvement and inspired employee morale.
• Cultivates and maintains a strong and rewarding business relationship with our Hotel partners.
• Build strong relationships with various sub-rental and labor vendors and ensure sub-rental equipment and contracted labor meets or exceeds Pinnacle Live standards.
• Attendance at all pertinent in-house hotel meetings (BEO, Sales, Daily Stand-up, etc.)
• Completing and submitting weekly and monthly reports on deadline.
• Look for opportunities to assist hotel partners with technology needs i.e. digital signage/reader boards, HSIA management, etc.
• Maintaining or assisting in maintaining Pinnacle Live and, where applicable hotel meeting space and guest room computer networks.
• Develop and maintain strong relationships with venue partners and provide leadership and oversight of venues in area of responsibility
• Review P&L of assigned venue and designated area to ensure maximum business capture.
• Other duties as assigned.

Skills

Strong technical aptitude

Computer hardware & software knowledge

Planning & prioritization

Interpersonal skills

Verbal & written communication

Organizational skills

Team player

Professional appearance

Job description

Pinnacle Live in Los Angeles is seeking a Senior Venue Director to oversee the successful management of the assigned venue and nearby locations. You’ll lead event set-ups, coordinate inventory, and drive revenue with a strong focus on client satisfaction and safe, compliant operations.

The role requires 2-3 years of AV experience, hospitality customer service, and venue leadership, plus advanced AV training.