Senior AV & Live Event Supervisor

Pinnacle Live, LLC; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Generous PTO and holidays

401k with match

Health, vision, dental insurance

Job summary

Pinnacle Live is seeking an Event Services Supervisor to oversee floor operations in a hotel setting, ensuring flawless setup, tech operation, and a superior guest experience. You will lead diverse labor teams, communicate clearly across shifts, and maintain inventory with attention to safety and security.

Ideal candidates bring 2–3 years in AV or hospitality, strong planning and interpersonal skills, and a customer-first attitude.

Qualifications

• Strong technical aptitude and hands-on ability with AV equipment.
• Ability to plan ahead, prioritize tasks and manage events.
• Excellent organizational and communication skills are essential.
• Strong customer focus with a collaborative team mindset.

Responsibilities

• Supervise non-union, union and contract labor to ensure setup and strikes meet Pinnacle Live’s standards.
• Communicate daily expectations clearly to AM/PM shifts and document logs.
• Greet guest/client, provide operating instructions and maintain client satisfaction.
• Maintain inventory, ensure equipment is secure, and report loss or damage immediately.
• Update client information in billing/event order system and secure signatures on invoices.

Skills

Technical aptitude

Planning

Organizational skills

Interpersonal skills

Verbal communication

Written communication

Customer focus

Team player

Education

2–3 years AV/hospitality experience

2 years advanced AV experience

Computer proficiency

Job description

Pinnacle Live is seeking an Event Services Supervisor to oversee floor operations in a hotel setting, ensuring flawless setup, tech operation, and a superior guest experience. You will lead diverse labor teams, communicate clearly across shifts, and maintain inventory with attention to safety and security.

Ideal candidates bring 2–3 years in AV or hospitality, strong planning and interpersonal skills, and a customer-first attitude.