AV & Event Operations Manager - Lead Teams, Deliver Excellence

Pinnacle Live; Washington (District of Columbia); On-site; USD 70,000 - 88,000; Full time

Benefits offered by this job

Performance incentives

Paid time off

401k match

Health insurance

Job summary

Pinnacle Live in Washington, DC seeks an Operations Manager to support the Venue Director with daily operations, event execution, and team development. You will oversee AV equipment setup, maintenance, inventory, and guest satisfaction to ensure flawless service at premier hotels.

Ideal candidates have at least 2 years in event technology within hospitality, strong leadership and communication skills, and a proactive approach to safety, training, and SOP adherence.

Qualifications

• Minimum two (2) years event technology experience in a hospitality environment.
• Minimum two (2) years demonstrated managerial experience.
• Excellent communication skills with the ability to foster long-term relationships (with internal teams, external partners)

Responsibilities

• Provide leadership in the execution of all phases of events while maintaining best-in-class customer service to internal and external stakeholders.
• Ensure timely setting, striking of events and other essential floor activities.
• Maintain inventory integrity ensuring quality, functionality, organization and availability.
• Maintain a working knowledge of industry trends, tools and innovations.
• Assist Venue Director in managing budget for increased revenue and control expenses effectively including sub-rentals and labor.
• Train, manage, and develop staff in accordance with SOPs facilitating elevated customer service standards, employee growth and a culture of achievement.
• Build strong relationships with equipment sub-rental and labor vendors to ensure equipment and personnel meet Pinnacle Live standards.
• Manage accurate and timely billing of events and clients.
• Timely creation and processing of purchase orders and vendor invoices.
• Attend hotel meetings, as necessary.
• Comply with safety protocols and SOPs.
• Other duties as assigned.

Skills

Event tech

People management

Communication

Education

High School graduate

Job description

Pinnacle Live in Washington, DC seeks an Operations Manager to support the Venue Director with daily operations, event execution, and team development. You will oversee AV equipment setup, maintenance, inventory, and guest satisfaction to ensure flawless service at premier hotels.

Ideal candidates have at least 2 years in event technology within hospitality, strong leadership and communication skills, and a proactive approach to safety, training, and SOP adherence.