AV Engineer / IronBow Specialist

Socket.dev; Suitland (MD); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) with matching

Health Insurance

Dental insurance

Vision Insurance

Health savings account

Life insurance

Short Term Disability

Long Term Disability

AD&D

Paid time off

Professional development assistance

Training

Tuition reimbursement

Flexible schedule

Flexible spending account

Referral program

Paid Legal Plan

Job summary

Ignite IT seeks an AV Engineer / IronBow Specialist to support, maintain, and optimize enterprise A/V and collaboration environments, with a focus on IronBow-supported solutions. The role requires hands-on Webex Room Kit experience and strong network‑aware troubleshooting across OSI layers to minimize disruption.

The ideal candidate will diagnose complex issues across hardware, software, and network layers, provide executive‑level support, and coordinate with infrastructure and operations teams

Qualifications

• Hands-on experience with Cisco Webex Room Kit in enterprise environments.
• Experience configuring and maintaining enterprise A/V and collaboration systems.
• Ability to diagnose issues across hardware, software, networks and endpoints.

Responsibilities

• Support, configure, maintain, and troubleshoot enterprise A/V and collaboration systems including Cisco Webex Room Kit technologies.
• Provide technical support for IronBow‑supported collaboration solutions and related infrastructure.
• Maintain integrated audio and video environments for conference rooms and executive spaces.
• Diagnose and resolve hardware, software, audio, video, control system and network issues.
• Troubleshoot across OSI layers 1, 2, 3, 6 and 7 to restore service.
• Identify breakpoints, perform root cause analysis, and implement corrective actions.

Skills

Cisco Webex Room Kit support

Enterprise A/V systems

Network topology understanding

Root cause analysis

Cross-functional coordination

Executive support presence

High-visibility environments

Tools

Biamp Tesira

Crestron

Aurora multimedia solutions

Dante networking

Job description

The AV Engineer / IronBow Specialist will support, maintain, troubleshoot, and optimize enterprise audio/visual and collaboration environments, with a focus on IronBow-supported collaboration solutions and integrated conferencing capabilities. This role requires a strong technical foundation in network topology, collaboration technologies, and fully integrated audio and video systems used in high-visibility, mission‑critical environments.

The ideal candidate will have hands‑on experience supporting Cisco Webex Room Kit technologies, enterprise A/V platforms, audio networking, control systems, and multimedia collaboration solutions. The engineer must be able to diagnose complex issues across infrastructure, network, endpoint, hardware, software, and application layers, identify root causes, and implement timely resolutions that minimize operational disruption.

Key Responsibilities

• Support, configure, maintain, and troubleshoot enterprise A/V and collaboration systems, including Cisco Webex Room Kit technologies.
• Provide technical support for IronBow‑supported collaboration solutions and related enterprise collaboration infrastructure.
• Maintain fully integrated audio and video environments supporting conference rooms, executive briefing spaces, and enterprise collaboration services.
• Diagnose and resolve hardware, software, audio, video, control system, and network connectivity issues.
• Troubleshoot issues across multiple OSI layers, including Layer 1 physical connectivity, Layer 2 switching, Layer 3 routing, Layer 6 presentation, and Layer 7 application services.
• Identify system breakpoints, perform root cause analysis, and implement corrective actions to restore service.
• Support and configure enterprise A/V platforms, including Biamp/Tesira, Crestron, Aurora multimedia solutions, and Dante‑enabled audio networking environments.
• Coordinate with infrastructure, networking, telecommunications, endpoint support, and operations teams to resolve cross‑functional technical issues.
• Monitor system performance and support preventative maintenance activities to ensure reliable collaboration services.
• Document troubleshooting steps, configurations, resolutions, and operational procedures.
• Support high‑priority meetings, executive events, and mission‑critical collaboration sessions as needed.
• Recommend improvements to enhance system reliability, performance, scalability, and user experience.

Qualifications

• Deep understanding of enterprise network topology and how A/V systems integrate with network infrastructure.
• Extensive hands‑on experience supporting and configuring Cisco Webex Room Kit collaboration technologies.
• Strong experience with enterprise audio/visual systems and integrated conferencing environments.
• Proficiency with Biamp/Tesira audio platforms.
• Experience with Crestron control systems.
• Experience with Aurora multimedia solutions.
• Knowledge of Dante‑enabled audio networking environments.
• Ability to troubleshoot complex technical issues across hardware, software, network, endpoint, and application layers.
• Experience diagnosing issues across OSI Layers 1, 2, 3, 6, and 7.
• Strong root cause analysis and problem‑resolution skills.
• Ability to work effectively in high‑visibility, mission‑critical operational environments.
• Excellent communication, collaboration, and cross‑functional coordination skills.

Preferred Qualifications

• Experience supporting IronBow‑delivered or IronBow‑managed enterprise collaboration solutions, monitoring tools, and management platforms.
• Experience supporting enterprise conference rooms, executive briefing centers, operations centers, or large‑scale integrated collaboration environments.
• Familiarity with telecommunications, endpoint support, and enterprise infrastructure operations.
• Experience supporting federal, government, or highly regulated enterprise environments.
• Experience developing or maintaining technical documentation, SOPs, and troubleshooting guides.

Core Competencies

• Enterprise A/V engineering
• Cisco Webex Room Kit support
• IronBow collaboration solution support
• Network‑aware troubleshooting
• Integrated collaboration systems
• Audio/video signal flow analysis
• Root cause analysis
• Cross‑functional technical coordination
• Mission‑critical operational support
• Strong customer service and executive support presence

• 401(k) with matching and 100% Vested
• Health Insurance - 3 plans to select from
• Dental insurance
• Vision Insurance
• Health savings account
• Life insurance
• Short Term Disability
• Long Term Disability
• AD&D
• Paid time off
• Professional development assistance
• Training
• Tuition reimbursement
• Flexible schedule
• Flexible spending account
• Referral program
• Paid Legal Plan
• and more....

Ignite IT is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic. In accordance with EO 13665 Final Rule, Ignite IT will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

Applicants selected may be required to possess and maintain a government clearance

US CITIZENSHIP REQUIRED