Onsite AV Support Technician II

AVI-SPL, Inc.

Berlin, Northern (CT, KY)

Hybrid

USD 82,667,000 - 104,569,000

Full time

5 days ago

Be an early applicant

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Benefits offered by this job

Medical benefits

Paid holidays and personal days

Training and development opportunities

Job summary

AVI-SPL, Inc. is seeking an Onsite Maintenance Technician to partner with customers, management, Global Helpdesk, and SIG teams to provide on premises AV support at customer sites.

You will deliver world-class customer service while maintaining and troubleshooting complex AV systems, including video, audio, and control ecosystems. The role requires hands-on maintenance, ability to work after hours, and travel to various sites.

Qualifications

High school diploma or equivalent required.
Valid driver's license and DMV record meeting AVI-SPL standards.
Willing to work after hours and weekends as needed.
Strong troubleshooting across AV and networking systems.

Responsibilities

Set up and breakdown conference spaces to meet event needs.
Perform preventative maintenance on AV hardware and systems.
Clean AV gear including lenses and monitors.
Document job site activities and provide client training as needed.
Support meetings and install non-complex AV components; assist with video/audio recording where applicable.
Travel to various customer sites; maintain professional collaboration with teams.

Skills

Effective communication

Hand & power tools

Independence

Windows/macOS knowledge

AV signal flow knowledge

Driver's license

High school diploma

After-hours availability

Flexible travel

Troubleshooting

Customer service

Education

High School Diploma or equivalent

Tools

Logitech systems

Extron NAV

Crestron systems

Q-SYS

Cisco videoconferencing codecs

Visix Signage

Networking (LAN/WAN, VLANs)

Job description

The Onsite Maintenance Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

Day-To-Day Responsibilities

Setup and breakdown of conference spaces to meet the customers event needs
Perform preventative maintenance tasks to help maintain customer spaces including but not limited to: ensuring that all technology works as designed and testing/repairing various hardware components
Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans.
Responsible for job site documentation and providing client training on the AV Technology as needed
Perform support tasks in a timely and quality conscious manner including but not limited to: meeting support, installing non-complex AV components, and video/audio recording support where applicable
Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
Understand and adhere to local safety standards for all site duties
Setup, operate and troubleshoot various audio/video systems
Travel to various job sites as required

Items to Consider

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
This position will generally work on customer sites and may deal with a construction site type of work environment.

WHAT WE’RE LOOKING FOR

Must-Haves

Effectively communicate with employees, customers, and colleagues.
Ability to use hand and power tools in a safe and efficient manner.
Ability to work and think independently and ensuring to meet deadlines.
Advanced computer knowledge (WIN/Mac).
Knowledge of signal flow for audio, video, and control.
Valid Driver’s License and a Motor Vehicle Record that meets AVI-SPL driving standard.
Minimum of a High School Diploma or equivalent.
Must be flexible to work after hours and weekends when required.
Ability to regularly climb and work from ladders, lifting equipment, tools, and materials.
White Glove Service: Demonstrated ability to provide high-level support to director-level executives and above in a corporate setting, ensuring smooth and professional AV experiences.
Problem-Solving: Strong troubleshooting skills across various AV and networking systems, ensuring quick resolution of technical issues.
Customer Service: Committed to delivering exceptional customer service, with a focus on meeting the needs of corporate clients and stakeholders.
Logitech: Proficient in setting up, configuring, and troubleshooting Logitech systems, ensuring reliable connectivity and performance.
Extron Systems : Extensive experience with deployments, integration, and troubleshooting of Extron NAV and associated S/W.
Crestron Systems: Proficient in setting up, configuring, and troubleshooting Crestron systems, ensuring reliable connectivity
Networking: Skilled in setting up, configuring, and troubleshooting networked devices, with experience in LAN/WAN and VLans.
Q-SYS, Logitech, Biamp, Extron NAV experience
UC Platforms - Teams, Zoom, Webex
Tricaster switcher, 3-4 PTZ Cameras, Audio console, and DMX Lighting
Video wall experience (Planar, Christie, Barco, Samsung, Daktronics)
Provide field service support of networked devices
Collaborate with internal/external teams in a professional manner that reflects the values of AVI-SPL
Understand and adhere to local safety standards for all site duties
Provide job site documentation and end user training and as needed
Setup and troubleshoot various audio/video/presentation systems
Travel to various job sites as required
Must be flexible to work after hours and weekends when required
Cisco videoconferencing codecs
- Provisioning and registering to Webex Control Hub
- Setup & Configuration
- One Touch Join for Microsoft Teams
- Room Scheduler provisioning
Crestron Room Scheduler devices
- Provisioning and registering to Microsoft Exchange
Visix Digital Signage Platform
- Maintain and register signage players to on-prem management system.
- Modify or Create Message Layouts
- Assign Message layouts to Message Playlists and ultimately to the signage players
- Software updates as required
Submitting IT tickets
- For activation and provisioning network jacks for AV components connecting directly to client network
- VoIP provisioning for audio conferencing interfaces
- Any other UCC or audio video needs
Functionality testing of new video conference rooms and other large systems to ensure they operate as designed and identify items that need to be corrected.

Nice-To-Haves

Formal education in Electronics or related field preferred
Preferred external training:
- AMX Intro to Networking for AV Professionals
- Extron AV Associate Certification
- AVIXA Quick Start to the Audio-Visual Industry
- AVIXA CTS General Certification
- Dante 1-3
- Q-SYS 1+
- Liaison between A/V and IT for the purpose of new A/V installs and services

WHY YOU’LL LIKE WORKING HERE

Medical benefits, including vision and dental
Paid holidays, sick days, and personal days
Enjoyable and dynamic company culture
Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

Pay