Onsite Executive Support AV Technician

AVI-SPL, Inc.; Cambridge (MA); Hybrid; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical benefits (vision & dental)

Paid holidays & personal days

Professional development opportunities

Job summary

AVI-SPL, Inc. is seeking an experienced AV Technician to support C-Suite executives and senior leadership. You will manage end-to-end meeting support for onsite, hybrid, and virtual events, ensuring a seamless client experience from scheduling to execution.

The role requires professionalism under pressure and strong technical skills across modern collaboration platforms and conference room AV systems. Travel up to 20% may be required.

Qualifications

• Proven experience in enterprise meeting environments and AV fundamentals.
• Direct support for C-Suite and executive stakeholders in high-visibility meetings.
• Strong skills with collaboration tools (Teams, Zoom, Webex) and scheduling.

Responsibilities

• Provide start-up and end-to-end support for on-site, hybrid, virtual, and webcasting events, including high-visibility meetings.
• Support end users in AV systems operation and collaboration technologies; provide direct assistance and training.
• Create, schedule, and manage webcast/live broadcast events.
• Coordinate with internal teams, service providers, and vendors to gather requirements and ensure SLA-compliant services.
• Perform conference room checks, certifications, preventative maintenance, and basic troubleshooting.

Skills

AV fundamentals

Executive support

Collaboration tools

Customer service

Multitasking under pressure

Tools

Cisco Webex hardware

Microsoft Teams Rooms

Lenovo hardware

Job description

We are seeking an experienced AV Technician with a strong background supporting C-Suite executives and senior leadership. This role provides end-to-end meeting support for onsite, hybrid, and virtual meetings, ensuring a seamless, high-touch client experience from scheduling through execution. The ideal candidate is calm under pressure, highly professional, and technically strong across modern collaboration platforms and conference room AV systems.

Travel may be required, up to 20 percent per month (varies by business needs; not always required).

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

Overview

We are seeking an experienced AV Technician with a strong background supporting C-Suite executives and senior leadership. This role provides end-to-end meeting support for onsite, hybrid, and virtual meetings, ensuring a seamless, high-touch client experience from scheduling through execution. The ideal candidate is calm under pressure, highly professional, and technically strong across modern collaboration platforms and conference room AV systems. The position also delivers webcasting scheduling and support services across multiple regions, with a strong focus on operational excellence, documentation, and SLA compliance.

Travel may be required, up to 20 percent per month (varies by business needs; not always required).

Key Responsibilities

• Provide start-up and dedicatedend-to-end supportforon-site, hybrid, virtual, and webcasting events, including high-visibility meetings forC-Suite and senior leadership.
• Support end users in the operation ofAV systems and collaboration technologies, including direct assistance and training as needed.
• Create, schedule, and managewebcasting/live broadcast events
• Coordinate with internal teams, service providers, and webcasting vendors to gather requirements, align resources, troubleshoot issues, escape as needed, and ensure services operate withinSLAexpectations.
• Perform regular conference room checks, certifications, andpreventative maintenanceto established standards, including basic troubleshooting and fault isolation, break fix, software updates, and component replacement and reinstallation tasks (for example: projector lamps and filter cleaning).
• Complete administrative and operational tasks includingservice ticketing, request and incident updates, maintenance tracking, and documentation in accordance withSOPsand customer safety and procedural guidelines.
• Maintain and improve service documentation, coordinate updates to end-user tools and interfaces, participate in resolver team calls, and provide periodic and ad hoc reporting for supported services.

WHAT WE’RE LOOKING FOR

Required Qualifications

• Proven experience as an AV Technician or similar role supporting enterprise meeting environments. Strong understanding of AV fundamentals: signal flow, conferencing audio best practices, camera framing, lighting basics, and troubleshooting methodology.
• Demonstrated experience providingdirect support for C-Suite and executive stakeholders(high-visibility, time-sensitive meetings).
• Strong working knowledge of industry collaboration tools (for example: Microsoft Teams, Zoom, Webex) includingmeeting scheduling, configuration, and live support.
• Excellent customer service, communication, and professionalism; able to interact confidently with senior leadership and their support teams.
• Ability to prioritize multiple requests and remain composed in fast-paced environments.

Preferred Qualifications

• Experience supporting Cisco and Lenovo Microsoft Teams Rooms and Cisco Webex hardware and technology
• Experience supporting Collaboration tools such as Microsoft Teams, Global Meet, Teams Live Event, Polling/Survey Technology
• 3+ Years Experience supporting executive/C-Suite Level associates
• Experienced with fully integrated AV environments, advanced control platforms, and corporate conference room technology standards
• Proven success supporting off-site events with portable AV systems, including onsite setup, operation, and high-quality audio/video capture
• ServiceNow ticketing experience and comfort working within SLAs.
• Familiarity with client discovery processes and supporting execution; identifying meeting requirements from assignment to completion

Travel and Schedule

• Travel may be requiredup to 20 percent per month(varies by business needs; not always required).
• Flexibility to support occasional early mornings, evenings, or high-priority events as needed.

WHY YOU’LL LIKE WORKING HERE

• Medical benefits, including vision and dental
• Paid holidays, sick days, and personal days
• Enjoyable and dynamic company culture
• Training and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

• Pay Type: Hourly
• Min Base: $30.29/hr
• Max Base: $39.91/hr