Onsite IT Engineer – IT/AV Support

AVI-SPL; Miami (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Paid holidays

Training and professional development

Job summary

AVI-SPL is seeking an Onsite Maintenance Engineer to partner with customers and internal teams to deliver world-class on-site support and a superior service experience. The role focuses on AV/IT systems, preventative maintenance, and hands-on troubleshooting at customer sites in the Miami area.

Ideal candidates have strong communication, independence, and hardware/Networking skills, with 1–3 years in audiovisual integration or enterprise end-user support.

Qualifications

• Strong communication with customers and teams.
• Proven ability to work independently, prioritize tasks, and meet deadlines.
• Proficiency with AV/IT hardware and safety practices.
• Experience providing on-site end-user support preferred.

Responsibilities

• Perform preventative maintenance and corrective repairs across AV/IT environments.
• Maintain AV and UCC equipment including displays, cameras, and cooling systems.
• Document service activities with accuracy.
• Provide onsite field support for network-connected AV systems.
• Conduct end-user training and system walkthroughs.
• Collaborate with internal teams and clients to meet AVI-SPL service standards.

Skills

Communication skills

Independent work

Hand tools safety

IT support knowledge

AV signal flow

Driver's license

Education

High school diploma or equivalent

Tools

ServiceNow

Jira

Zendesk

Active Directory

Remote Desktop

TeamViewer

Job description

The Onsite Maintenance Engineer will work in partnership with the customer, management team, global helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

WHO WE ARE

AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU'LL DO

The Onsite AV/IT Engineer will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience.

Day-To-Day Responsibilities:

Audio Visual & Enterprise End User Support SpecialistAudio Visual (AV) & Unified Communications (UCC) SupportPerform preventative maintenance and corrective repairs across customer environments, including testing, troubleshooting, repairing, and replacing AV/IT cabling and hardware components.Maintain and optimize AV and UCC equipment, including displays, cameras, and cooling systems, to ensure peak system performance and reliability.Document all service activities, system configurations, and changes with accuracy and attention to detail.Upload, download, and execute minor updates to AV control system programming as needed.Provide onsite field support for network-connected AV systems, including IP-based devices and routers.Deliver professional client engagement by collaborating effectively with internal teams, partners, and customer stakeholders in alignment with AVI-SPL service standards.Conduct end-user training sessions and system walkthroughs to support adoption and proper use of technology.Adhere strictly to all safety standards, site policies, and regulatory requirements while working onsite. Technical & Enterprise IT End User SupportServe as a primary point of technical support by identifying, triaging, diagnosing, and resolving complex issues across in-person and remote channels (phone, chat, email).Troubleshoot and support a broad range of technologies, including hardware, software, operating systems, user accounts, mobility solutions, and specialized environments.Fulfill end-user hardware requests, including device deployment, setup, and basic troubleshooting for assigned locations.Escalate unresolved issues appropriately to advanced support teams, engineering groups, or third-party vendors to ensure root-cause resolution.Advocate for end users by delivering an exceptional support experience and ensuring timely, complete resolution of issues.Partner with local and remote teams to support daily operations, service requests, and enterprise-level technical projects.

Additional Considerations

Work hours and location may vary based on client needs and business requirements; travel to multiple sites may be required. Work environments may include active office spaces, technical environments, or construction-related sites.

QualificationsRequired (Must-Have)

Strong communication skills with the ability to effectively interact with customers, employees, and cross-functional teamsProven ability to work independently, prioritize tasks, and meet deadlinesProficiency in the safe use of hand and power tools, including soldering and connector terminationIntermediate computer and IT support knowledgeFoundational understanding of AV signal flow (audio, video, and control systems)Experience providing desktop/end-user technical supportValid driver's license with an acceptable driving recordHigh school diploma or equivalent1-3 years of audiovisual integration experience (preferred baseline)2-3 years of enterprise end-user support experience

Preferred (Nice-to-Have)

Formal education in electronics or a related technical fieldAV Industry certifications or training, such as: AMX: Intro to Networking for AV ProfessionalsCrestron: Professional Installation CertificationExtron: AV Associate CertificationAVIXA: Quick Start to the AV IndustryAVIXA: CTS (Certified Technology Specialist)Strong knowledge of: Windows and macOS operating systemsMicrosoft Office / Microsoft 365 applicationsBasic networking knowledge: TCP/IP, DNS, DHCP, VPNExperience with: Active Directory (user account management, permissions)Ticketing systems (ServiceNow, Jira, Zendesk, etc.)Hardware troubleshooting: PCs, laptops, printers, mobile devicesSoftware installation, updates, and configuration Remote support tools (e.g., Remote Desktop, TeamViewer)

WHY YOU'LL LIKE WORKING HERE

Medical benefits, including vision and dentalPaid holidays, sick days, and personal daysEnjoyable and dynamic company cultureTraining and professional development opportunities

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.