Autonomous Vehicle Operations Lead: Scale Robotaxi Fleets

TSMG Holding

New York (NY)

On-site

USD 140,000 - 190,000

Full time

3 days ago

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Benefits offered by this job

Competitive salary

Strong health benefits

Professional development

Remote onboarding support

Team leadership exposure

International projects

Employee onboarding

Job summary

TSMG Holding in New York is seeking an Autonomous Vehicle Operations Lead to oversee robotaxi fleets, safety operations, and depot performance. You will manage Safety Operators, Depot Specialists, Senior Technicians, and SDS Specialists to ensure vehicles stay safe, available, and deployment-ready.

The role emphasizes leadership, KPI-driven performance, and collaboration with engineering, product, and fleet teams.

Qualifications

Minimum 5 years of experience in fleet operations, automotive operations, transportation, logistics, mobility services, or similar operational environments.
Experience leading operational or technical teams.
Experience managing shift-based or 24/7 operations.
Strong leadership and people management skills.
Excellent organisational and planning abilities.
Experience monitoring KPIs and operational performance.
Strong communication and stakeholder management skills.
Fluent English.

Responsibilities

Lead the daily operations of autonomous vehicle and robotaxi fleets across one or multiple depot locations.
Ensure vehicles are operationally ready to support testing, commercial deployment, and autonomous ride-hailing services.
Monitor fleet utilization, vehicle availability, charging schedules, and operational readiness.
Coordinate daily vehicle dispatch and return activities to maximize fleet efficiency.
Minimize vehicle downtime through effective operational planning and coordination.
Oversee all activities within the robotaxi depot, ensuring safe, efficient, and organized operations.
Coordinate the work of Depot Specialists, Safety Operators, Senior Technicians, and SDS Specialists.
Ensure vehicles meet cleanliness, charging, inspection, and maintenance standards before deployment.
Support depot setup and operational readiness for new city launches and fleet expansion projects.
Recruit, onboard, train, and supervise operational staff.
Create shift schedules supporting 24/7 fleet operations.
Conduct performance reviews and coaching sessions.
Promote a culture of safety, accountability, and continuous improvement.
Ensure all team members follow operational procedures and safety standards.
Act as the primary operational contact for internal and external stakeholders.
Coordinate daily activities with engineering, product, technical, and fleet management teams.
Prepare operational reports, KPI dashboards, and performance summaries.
Escalate operational risks and develop mitigation plans.
Support customer visits, audits, and operational reviews.
Monitor KPIs including fleet availability, vehicle uptime, dispatch efficiency, depot productivity, and operational quality.
Identify process improvement opportunities that reduce downtime and improve fleet performance.
Develop and implement standard operating procedures for autonomous vehicle operations.
Support continuous improvement initiatives during robotaxi fleet scaling and commercial deployment.
Ensure compliance with company policies, local regulations, and operational procedures.
Promote a strong safety culture across all operational teams.
Ensure incidents are properly investigated, documented, and resolved.
Maintain compliance with health & safety requirements for fleet and depot operations.