Autonomous Operations Specialist

Einride; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision plans

401k employer match

25 days of PTO

Job summary

Einride is hiring an Autonomous Operations Specialist in Austin, TX. This role involves managing daily operations, acting as the primary point of contact for customers, and optimizing vehicle performance. Candidates should have customer-facing experience and a strong interest in electric and autonomous transport. Comprehensive medical plans and 25 PTO days are offered. Join a diverse team and be part of a transformative journey in sustainability.

Qualifications

• Prior experience in a customer-facing role, personnel training and documentation.
• Demonstrated interest in new technologies, specifically within electric and autonomous transport.
• 30–45 minutes commute to the Einride office in downtown Austin.

Responsibilities

• Act as the first point of contact for customers and partners.
• Manage daily operations and planning including resources and documentation.
• Analyze, optimize, and report on performance to secure KPIs and SLAs.

Skills

Customer-facing skills

Operational team experience

Fluency with Google Suite

Safety-focused mindset

Clear communication

Tools

Google Suite

Slack

Jira

Job description

Job Description

Want to be part of transforming road freight – for good? Einride is showing the world a new way to move, based on the latest digital, electric and autonomous technologies. Through freight capacity as a service, we enable businesses around the world to accelerate towards their sustainability goals.

Founded in 2016, Einride became the first company in the world to deploy a cab-less autonomous electric vehicle on a public road (Sweden, 2019). In 2022, we were the first to successfully operate such a vehicle on a US public road. Today our award‑winning technology has been launched across 8 countries (and counting). Our clients are some of the world’s biggest shippers, including Fortune 500 companies. We are also operating Sweden’s largest truck dedicated public charging network and counting.

The Autonomous Operations team is responsible for deploying and maintaining Einride’s autonomous electric truck solution at client sites. Putting theory into practice, they get the wheels of change spinning. As an Autonomous Operations Specialist at Einride, you'll be joining a top talent team of ambitious, creative, kind‑hearted people who challenge conventional thinking, think big, and aim for zero. Your mission when joining is to manage and optimize the day‑to‑day activities, processes, and resources for Daily Operations to ensure efficiency, quality, and customer satisfaction.

You will:

• Act as the first point of contact for customers and partners, handle and resolve requests, regular updates and general communication.
• Manage daily operations and planning including resources, documentation, training, processes & vehicle updates to enable smooth & efficient operation.
• Analyze, optimize, and report on performance to secure KPIs and SLAs. You'll also support customer deployment projects & leading continuous improvement efforts.
• Create, update, and organize daily operational documents and training manuals to ensure data is up to date and accurate for the operations team.
• Have the opportunity to train and onboard new members of the US operations team. You will be responsible for the planning, executing, and onboarding of new team members as they become vital members of the operations team.

We expect you to have:

• Prior experience in a customer‑facing role, personnel training and documentation, operational team experience, logistics, or experience with autonomous vehicles is a major plus.
• Demonstrated interest in new technologies, specifically within electric & autonomous transport, and sustainability.
• Fluency with documentation creation, editing, and management within Google Suite (or equivalent). Experience with Slack and Jira is a plus.
• 30–45 minutes commute to the Einride office in downtown Austin. The position require occasional travel to customer and other stakeholder visits.
• Safety focused mindset, flexibility & clear communication are key skills for this role.

Bonus Qualifications:

• Experience working with autonomous vehicles or commercial fleets
• Experience as a trainer/instructor
• Experience working in a collaborative team environment
• Experience in operations, technology, or automotive
• Proficient in G‑suite or other office tools
• Major credit card in candidate’s name (for travel)
• Valid US passport (for international travel)

Benefits:

• Competitive salary
• Competitive and comprehensive medical, dental, and vision plans
• 401k employer match
• 25 days of PTO in addition to company holidays

This is a full-time position based in the Austin, TX Einride office. You will be part of a truly diverse, high performing team with a common passion for sustainability and making things happen in an innovative way. We recommend that you submit your application as soon as possible since selection and interviews are held continually.

Please note that as part of our standard recruitment process, we conduct a background control on the final candidate for this role. This may include verification of education, employment history, any relevant professional certifications or other information that may be of our interest.

At Einride, we are innovators, building solutions the world has never seen before – but urgently needs. That’s why we take action, and it’s why we are always eager to be challenged. We know that our best innovations come from having a diverse mix of people, including those of different experiences, career paths, and walks of life. By coming together and sharing our perspectives openly – by disagreeing, discussing, and committing – we deliver greater impact.