Autonomous Mobility Operations Lead

TSMG; Los Angeles (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

TSMG in Los Angeles is seeking an Autonomous Vehicle Operations Lead to oversee the daily operations of autonomous vehicle and robotaxi fleets supporting testing programs, commercial ride-hailing services, and city launches across North America.

You will coordinate Safety Operators, Depot Specialists, Senior Technicians, and SDS Specialists to keep vehicles safe, available, and deployment-ready, while driving KPIs and fleet performance.

Qualifications

• Minimum 5 years of experience in fleet operations, automotive operations, transportation, logistics, mobility services, or similar operational environments.
• Proven track record leading operational or technical teams.
• Experience managing shift-based or 24/7 operations.
• Strong leadership and people management skills.
• Excellent organisational and planning abilities.
• Experience monitoring KPIs and operational performance.
• Fluent English.

Responsibilities

• Lead the daily operations of autonomous vehicle and robotaxi fleets across one or more depot locations.
• Ensure vehicles are operationally ready to support testing, commercial deployment, and autonomous ride‑hailing services.
• Monitor fleet utilization, vehicle availability, charging schedules, and operational readiness.
• Coordinate daily vehicle dispatch and return activities to maximize fleet efficiency.
• Minimize vehicle downtime through effective operational planning and coordination.
• Oversee all activities within the robotaxi depot, ensuring safe, efficient, and organized operations.
• Coordinate the work of Depot Specialists, Safety Operators, Senior Technicians, and SDS Specialists.
• Ensure vehicles meet cleanliness, charging, inspection, and maintenance standards before deployment.
• Support depot setup and operational readiness for new city launches and fleet expansion projects.
• Recruit, onboard, train, and supervise operational staff.
• Create shift schedules supporting 24/7 fleet operations.
• Conduct performance reviews and coaching sessions.
• Promote a culture of safety, accountability, and continuous improvement.
• Ensure all team members follow operational procedures and safety standards.
• Act as the primary operational contact for internal and external stakeholders.
• Coordinate daily activities with engineering, product, technical, and fleet management teams.
• Prepare operational reports, KPI dashboards, and performance summaries.
• Escalate operational risks and develop mitigation plans.
• Support customer visits, audits, and operational reviews.
• Monitor KPIs including fleet availability, vehicle uptime, dispatch efficiency, depot productivity, and operational quality.
• Identify process improvement opportunities that reduce downtime and improve fleet performance.
• Develop and implement standard operating procedures for autonomous vehicle operations.
• Support continuous improvement initiatives during robotaxi fleet scaling and commercial deployment.
• Ensure compliance with company policies, local regulations, and operational procedures.
• Promote a strong safety culture across all operational teams.
• Ensure incidents are properly investigated, documented, and resolved.
• Maintain compliance with health & safety requirements for fleet and depot operations.

Skills

Fleet operations

Leadership

24/7 operations

KPI monitoring

Stakeholder management

English fluency

Job description

TSMG in Los Angeles is seeking an Autonomous Vehicle Operations Lead to oversee the daily operations of autonomous vehicle and robotaxi fleets supporting testing programs, commercial ride-hailing services, and city launches across North America.

You will coordinate Safety Operators, Depot Specialists, Senior Technicians, and SDS Specialists to keep vehicles safe, available, and deployment-ready, while driving KPIs and fleet performance.