Autonomous Field Service Technician — Heavy Equipment

Empower Rental Group; Warner Robins (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly Pay

Boot Reimbursement

401(k) match

Boot Reimbursement

Medical Insurance

Dental Insurance

Vision Insurance

HSA

Life Insurance

Voluntary Life

Disability & STD

EAP

Parental Leave

Paid Time Off

Holiday Pay

Employee Referral

Employee Sharing

Job summary

Empower Rental Group is hiring a Field Service Technician for our Warner Robins, GA location. You will operate with autonomy, schedule your own work, and be the key link to customers to ensure their equipment runs flawlessly.

You will work from a fully equipped service truck, perform diagnostics, preventive maintenance, and timely repairs to a diverse heavy equipment fleet. Strong problem-solving and communication skills are essential.

Qualifications

• Over 5 years of hands-on experience diagnosing and repairing heavy construction and/or aerial lift equipment.
• Valid Driver’s License and ability to drive company vehicles may be required on a case-by-case basis.
• Excellent customer service skills for internal and external customers.
• Self-starter who can work with minimal supervision in a dynamic field environment.
• Knowledge of diesel engines, diagnostics, powertrain, hydraulic, and electrical systems.
• Proficient with modern diagnostics tools and mobile technology for work orders and documentation.
• Completes rental equipment preparation by the delivery date.
• Maintains a ready line.
• Achieves quality standards.
• Owns a comprehensive set of mechanical tools.

Responsibilities

• Travel to customer job sites to perform urgent service calls, diagnostics, and repairs on heavy equipment fleet.
• Diagnose complex issues in powertrain, hydraulic, and electrical systems using diagnostics tools.
• Complete complex repairs to the fleet and company vehicles.
• Maintain and stock the field service truck for readiness.
• Perform scheduled preventive maintenance and inspections at customer sites.
• Use company laptop/tablet to manage work orders, look up parts, and document services.
• Communicate with customers on-site, provide updates, and train on equipment use.
• Assist in-house shop with more complex repairs and mentorship when not in the field.
• Support continuous improvement and maintain safety policies.

Job description

Empower Rental Group is hiring a Field Service Technician for our Warner Robins, GA location. You will operate with autonomy, schedule your own work, and be the key link to customers to ensure their equipment runs flawlessly.

You will work from a fully equipped service truck, perform diagnostics, preventive maintenance, and timely repairs to a diverse heavy equipment fleet. Strong problem-solving and communication skills are essential.