Field Service Technician (Mechanic 4) - Warner Robins

Empower Rental Group; Warner Robins (GA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Weekly Pay

Boot Reimbursement

401(k) match

Boot Reimbursement

Medical Insurance

Dental Insurance

Vision Insurance

HSA

Life Insurance

Voluntary Life

Disability & STD

EAP

Parental Leave

Paid Time Off

Holiday Pay

Employee Referral

Employee Sharing

Job summary

Empower Rental Group is hiring a Field Service Technician for our Warner Robins, GA location. You will operate with autonomy, schedule your own work, and be the key link to customers to ensure their equipment runs flawlessly.

You will work from a fully equipped service truck, perform diagnostics, preventive maintenance, and timely repairs to a diverse heavy equipment fleet. Strong problem-solving and communication skills are essential.

Qualifications

• Over 5 years of hands-on experience diagnosing and repairing heavy construction and/or aerial lift equipment.
• Valid Driver’s License and ability to drive company vehicles may be required on a case-by-case basis.
• Excellent customer service skills for internal and external customers.
• Self-starter who can work with minimal supervision in a dynamic field environment.
• Knowledge of diesel engines, diagnostics, powertrain, hydraulic, and electrical systems.
• Proficient with modern diagnostics tools and mobile technology for work orders and documentation.
• Completes rental equipment preparation by the delivery date.
• Maintains a ready line.
• Achieves quality standards.
• Owns a comprehensive set of mechanical tools.

Responsibilities

• Travel to customer job sites to perform urgent service calls, diagnostics, and repairs on heavy equipment fleet.
• Diagnose complex issues in powertrain, hydraulic, and electrical systems using diagnostics tools.
• Complete complex repairs to the fleet and company vehicles.
• Maintain and stock the field service truck for readiness.
• Perform scheduled preventive maintenance and inspections at customer sites.
• Use company laptop/tablet to manage work orders, look up parts, and document services.
• Communicate with customers on-site, provide updates, and train on equipment use.
• Assist in-house shop with more complex repairs and mentorship when not in the field.
• Support continuous improvement and maintain safety policies.

Job description

Empower Rental Group is hiring a Field Service Technician - Heavy Equipment in Warner Robins, GA!

Take Command of Your Day as a Field Service Technician!

Are you an expert mechanic who thrives on independence and enjoys being the go-to problem solver? Empower Rental Group is looking for a self-motivated Field Service Technician for our Warner Robins, GA location to represent our company on job sites. We are a family of local equipment rental providers across the southeastern US that began with 3 locations and have expanded to over 36 locations since 2021, with the goal of making a difference in the equipment rental industry by doing everything differently.

Company Benefits Of Joining The ERG Team

• Weekly Pay
• Boot Reimbursement Program
• 401(k) with Company match
• Boot Reimbursement Program
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA)
• Employer-paid basic life insurance with a "buy-up" option
• Voluntary life, Accident, and Long-Term disability benefits options
• Employee Assistance Program (EAP)
• Employer-paid STD benefit
• Paid Parental leave
• Paid time off and Holiday Pay
• Employee Referral Program
• Employee Sharing Program

What You'll Do

As a Field Service Technician, you will operate with a high degree of autonomy, managing your schedule and making critical decisions in the field. If you’re ready to own your work and join a company that’s shaking up the industry, we want to talk to you!. You will be a vital link to our customers, ensuring their equipment runs flawlessly. You will work independently from a fully equipped service truck to maximize equipment uptime and deliver exceptional service.

Key Responsibilities

• Be the Expert in the Field: Travel to customer job sites to perform urgent service calls, complex diagnostics, and emergency repairs on our diverse fleet of heavy equipment.
  • Diagnose complex issues with heavy equipment powertrain, hydraulic, and electrical systems using a computer analyzer and traditional troubleshooting methods.
  • Complete complex repairs to the fleet.
  • Completes repairs on company vehicles.
• Manage Your Mobile Workstation: Take pride in maintaining and stocking your company-provided service truck to ensure you are prepared for any challenge.
• Drive Fleet Reliability: Execute scheduled preventative maintenance (PMs) and routine inspections at customer locations to prevent issues before they start.
  • Complete preventative maintenance such as changing filters, checking fluids, and filling tires.
  • Complete inspections.
• Leverage Technology: Utilize a company-provided laptop or tablet to accurately manage work orders, look up parts, and document all repairs and services in a timely manner.
• Act as a Trusted Partner: Professionally communicate with customers on-site, provide updates, explain repairs, and train them on the proper use of equipment to ensure their success.
  • Assist customers with loading and unloading fleet orders.
  • Assist customers with questions/customer service as applicable.
• Support the Shop: When not in the field, you will assist the in-house team with more complex repairs and help mentor other technicians.
  • May perform repairs on the small fleet.
  • Complete standard repairs to the fleet.
  • Assists other mechanics with tasks such as lifting or moving heavy objects.
  • Completes any type of work with supervision.
  • Assists in driving a continuous improvement strategy within the business to result in ongoing incremental gains in quality and efficiency.
  • Maintains a safe work environment and is committed to adhering to all company and customer-site safety policies.
  • Demonstrates behaviors aligned with the Company’s Core Values at all times.
  • Performs other related duties as assigned.

Job Requirements

• Over 5 years of hands-on experience diagnosing and repairing heavy construction and/or aerial lift equipment. Experience with major brands is a plus.
• A Valid Driver’s License and the Ability to Drive Company Vehicles per Insurance Requirements may be required on a case-by-case basis, depending on branch needs.
• Excellent Customer Service Skills – for both internal and external customers.
• Self-starter who can work effectively with minimal supervision and manage your time and priorities in a dynamic field environment.
• Knowledge of diesel engines, diagnostics, powertrain, hydraulic, and electrical systems.
• Must be proficient with modern diagnostics tools and comfortable using mobile technology for work orders and documentation.
• Completes rental equipment preparation by the delivery date.
• Maintains a ready line.
• Achieves quality standards.
• A must-have own set of comprehensive mechanical tools is required.

Empower Rental Group is an Equal Opportunity Employer