Automotive Title Specialist — DMV & Compliance

Carvana; Jurupa Valley (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Quality Benefits

Holiday and Paid Time Off

Education and Equipment Reimbursement

Matching 401(k)

Career Path Opportunities

And More!

Job summary

ADESA, a Carvana-owned company, seeks a Title Administrator to process automotive titles through the auction flow in a customer-facing setting. You will verify titles, apply DMV rules, and handle title-related requests at the front desk.

Reporting to the Office Manager or Commercial Accounts Manager, you will maintain accurate records, assist customers, and ensure timely title processing in a fast-paced environment.

Qualifications

• High School diploma or GED preferred.
• Notary certification preferred.
• Active certification from state DMV for Title and Registration processing, depending on location.
• 1 year of previous automotive title experience, typically from an auction, dealership, or state motor vehicle department.
• Must be 18+ and have a valid driver’s license.

Responsibilities

• Act as the first point of contact to onsite visitors at the front office and direct or guide visitors as appropriate.
• Assist customers at the front counter to support title needs and provide general customer service as needed.
• Accept, review, and analyze titles for accuracy and completeness and identify required corrections.
• Apply knowledge of local state DMV rules, regulations, and fee structures for automotive buyers and sellers.
• Calculate estimated fees for title processes and complete titles for transfer between buyers and sellers.
• Submit requests for duplicate titles and verify information in internal databases and title paperwork.
• Enter and update information in internal databases and process payments; maintain title filing system.
• Answer phones professionally and make outbound calls regarding payment status and collections.

Skills

Team player

Customer service

Analytical thinking

Organizational skills

Safety conscious

Attention to detail

Communication

Data entry

Education

High School diploma or GED

Notary certification preferred

Active DMV certification for Title/Registration preferred

1 year automotive title experience

Tools

Computer systems proficiency

Job description

ADESA, a Carvana-owned company, seeks a Title Administrator to process automotive titles through the auction flow in a customer-facing setting. You will verify titles, apply DMV rules, and handle title-related requests at the front desk.

Reporting to the Office Manager or Commercial Accounts Manager, you will maintain accurate records, assist customers, and ensure timely title processing in a fast-paced environment.