Title Administrator

ADESA; Sterling (VA); On-site; USD 26,000 - 28,000; Full time

Job summary

ADESA, a Carvana-owned company, is seeking a Title Administrator to review and process automotive titles in a customer-facing role at our Sterling, VA site. You will be the first contact for visitors, support title needs at the front counter, and ensure accuracy in title paperwork.

The role requires knowledge of state DMV rules, attention to detail, and the ability to multitask in a fast-paced environment. Notary or DMV certification may be required depending on location.

Qualifications

• High School diploma or GED preferred.
• Notary certification preferred.
• Active DMV certification for Title/Registration processing may be required depending on location.
• 1 year of automotive title experience, typically from an auction, dealership, or state motor vehicle department.
• Must be 18+ and have a valid driver’s license.

Responsibilities

• Act as the first point of contact for onsite visitors and vendors at the front office.
• Assist customers at the front counter to support title needs and basic customer service.
• Review and analyze titles for accuracy; request additional documentation as needed.
• Apply knowledge of local DMV rules, fees, and requirements for buyers and sellers.
• Calculate estimated fees for title processing and complete title transfers.
• Enter and update data in internal databases and title paperwork.

Skills

Team player

Customer service

Analytical thinking

Organizational skills

Safety focus

Multitasking

Fast-paced environment

Verbal and written communication

Data entry

Education

High School diploma or GED preferred

Notary certification preferred

DMV certification for Title/Registration processing (location dependent)

Job description

Pay range: $19-$20 hourly

About Us

ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services, including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America, from retail to commercial, OEM & more.

We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do.

We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion, including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA!

Role and Team

Reporting to the Office Manager, Commercial Accounts Manager, or other designated manager, the Title Administrator reviews and processes automotive titles through the auction process in a customer-facing environment.

Responsibilities

• Act as the first point of contact to onsite visitors who enter the front office, including internal and external customers and vendors, and third-party visitors. Direct or guide visitors as appropriate.
• Assist customers at the front counter, primarily to support title needs, but may provide general customer service as needed.
• Accept, review, and analyze titles for accuracy and completeness. Identify corrections or additional documentation required for title processes.
• Apply strong knowledge of local state Department of Motor Vehicle rules, regulations, and fee structures for automotive buyers and sellers, including lien sale and out-of-state or country requirements. Communicate requirements with managers, customers, and team members.
• Calculate estimated fees associated with title processes
• Complete titles for transfer between buyers and sellers according to jurisdictional requirements
• Submit requests for duplicate titles or other documentation
• Verify buyer, seller, and vehicle information in internal databases and title paperwork; review odometer readings, release of liens, customer and payment status
• Identify and prepare titles to send to customers
• Accurately enter and update information in the internal databases.
• Process payments (no cash handling). Verify flooring plan payments.
• Maintain a filing system for titles and other documents.
• Run and review reports, customer worksheets, vehicle inventory, and title lists to identify
• Answer phones in a professional manner; discern the caller's needs, respond, or transfer to the appropriate department. Make outbound telephone calls to customers regarding payment status and collections.
• Any other duties assigned by the designated manager

Skills and Attributes

• Team player who can collaborate well with multiple departments, customers, and vendors
• Strong customer service skills and professional presence
• Analytical thinking and problem-solving skills
• Strong organizational skills
• High degree of safety focus
• Proven ability to multitask while maintaining attention to detail
• Ability to work in a fast-paced environment
• Excellent verbal and written communication skills
• Data entry skills

Qualifications

• High School diploma or GED preferred
• Notary certification preferred
• May require active certification from state Department of Motor Vehicles for Title and Registration processing, depending on location.
• 1 year of previous automotive title experience, typically obtained from an auction, dealership, or state motor vehicle department.
• Must be 18 years of age and have a valid driver's license that meets the requirements
• Able to safely drive a variety of make/model/sizes of vehicles
• Proficiency with computer systems and applications

ADESA Values

• Our Next Customer May Be Your Mom : Every customer deserves the same level of care and respect one would give to their own mother.
• We're All in This Together : The company is unified by the shared goal of providing fantastic customer experiences, achieved through mutual trust, respect, and understanding.
• There Are No Sidelines : Employees are encouraged to be proactive, work hard, and take ownership of what needs to be done in a fast-paced environment.
• Be Brave : Employees should not fear taking risks, pushing themselves outside their comfort zones, or being decisive, even if they stumble along the way.
• Zag Forward : The company empowers creative and passionate thinking to find meaningful ways to be different and deliver amazing experiences.
• Don't Be a Richard : A simple guiding principle to act appropriately and professionally.
• Stay Scrappy : This value rejects mediocrity and "good enough," pushing employees to do more with less to pass savings on to customers.

ADESA Bene