Vehicle Title Specialist | DMV Expert, Customer-Focused

ACV Auctions; Elm Mott (TX); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Multiple medical plans

Short-Term Disability

Long-Term Disability

Life Insurance

Dental & Vision

401(k)

Employee Stock Purchase Program

Job summary

ACV Auctions is hiring for a Vehicle Title Processor to ensure accurate processing of titles under DMV guidelines, delivering high customer satisfaction. This role handles daily inflow of titles from dealers and financial institutions, responds to inquiries, and troubleshoots title-related issues with attention to detail.

Ideal candidates have a high school diploma or GED and 1–2 years in titles or automotive contexts, with proficiency in MS Office or GSuite and strong communication skills.

Qualifications

• High school diploma or GED required.
• Proven experience with Microsoft Office or GSuite preferred.
• Strong communication and interpersonal skills.
• Problem-solving abilities and attention to detail.
• Titles/automotive experience preferred.

Responsibilities

• Process vehicle titles using state DMV guidelines accurately.
• Receive and process incoming titles from dealerships, banks, and credit unions.
• Answer customer inquiries via in-person, email, fax or phone professionally.
• Troubleshoot title-related issues, such as odometer discrepancies or power of attorney.
• Maintain confidentiality and professionalism in all interactions.
• Ensure all inquiries are answered by day end and support other departments as needed.

Skills

Microsoft Office

GSuite

Effective communication

Problem solving

Detail orientation

Titles/automotive experience

Education

High school diploma or GED

Job description

ACV Auctions is hiring for a Vehicle Title Processor to ensure accurate processing of titles under DMV guidelines, delivering high customer satisfaction. This role handles daily inflow of titles from dealers and financial institutions, responds to inquiries, and troubleshoots title-related issues with attention to detail.

Ideal candidates have a high school diploma or GED and 1–2 years in titles or automotive contexts, with proficiency in MS Office or GSuite and strong communication skills.