Automotive Tech Solutions Pro (COSP)

PPG; Spring Hill (TN); On-site; USD 70,000 - 90,000; Full time

Job summary

PPG, a global leader in coatings, seeks a Technical Service Representative (Certified Optima Solutions Professional) based at the GM plant in Spring Hill, TN. You will serve as a trusted technical advisor, driving customer satisfaction and growth through problem-solving, training, and value-added solutions.

Key activities include resolving issues, ensuring compliance, entering CRM data, and coordinating with cross-functional teams on upsell opportunities and custom orders.

Qualifications

• High School Diploma required; Bachelor's degree or global equivalent preferred.
• 2+ years of professional experience in a manufacturing or chemical setting.
• Working knowledge of automotive coatings products, technologies, and application processes.
• Proficient with MS Office and CRM/ERP software.
• Demonstrated problem-solving abilities and cross-functional collaboration.
• Basic math skills for operational decision-making.
• Strong public speaking skills and ability to translate complex information for diverse audiences.

Responsibilities

• Resolve customer issues and craft messaging/next steps for prompt response.
• Ensure compliance with external/regulatory and internal policies to minimize risk.
• Provide fault isolation and correction to address issues promptly.
• May enter customer data into Salesforce for retention and business development.
• Identify opportunities for upselling and cross-selling products/services.
• Process custom/special orders and coordinate with relevant teams.
• Lead periodic health checks with key customers to maximize value.
• Assist in product training and run training sessions under supervision.
• Manage SecureLaunch project activities and document data accordingly.
• Forecast demand and oversee inventory programs at customer locations.
• Track KPIs and utilize required digital tools for reporting.
• Develop knowledge across technology layers; expertise in coatings/applications.
• Adjust products based on conformance to client needs.

Skills

Problem solving

Public speaking

Math skills

Communication

Automotive coatings knowledge

Education

High School Diploma

Bachelor's degree preferred

Tools

MS Office

CRM/ERP software

Job description

PPG, a global leader in coatings, seeks a Technical Service Representative (Certified Optima Solutions Professional) based at the GM plant in Spring Hill, TN. You will serve as a trusted technical advisor, driving customer satisfaction and growth through problem-solving, training, and value-added solutions.

Key activities include resolving issues, ensuring compliance, entering CRM data, and coordinating with cross-functional teams on upsell opportunities and custom orders.