Technical Solutions Advisor - Automotive Coatings

PPG Industries, Inc.; Spring Hill (MN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental Insurance

Life Insurance

Retirement Plan

Paid vacation & holidays

Employee Assistance Program (EAP)

Disability/Leave

Job summary

PPG Industries, Inc. seeks a Technical Service Representative (Certified Optima Solutions Professional) at the Spring Hill, TN site to serve as a trusted technical advisor, delivering problem-solving support and value-added solutions for customer growth.

Reports to Optima Solutions Manager. The role encompasses issue resolution, compliance, fault diagnosis, CRM data management, upselling, order processing, health checks, and product training, with an automotive focus on SecureLaunch, demand

Qualifications

• High School Diploma is required. A Bachelor’s degree or global equivalent in a related discipline is preferred.
• 2 or more years of professional experience in a manufacturing or chemical setting.
• Working knowledge of automotive coatings products, technologies, and application processes.
• Proficient with MS Office products and CRM/ERP software.
• Demonstrated problem-solving abilities with a proven track record of collaborating effectively across all levels of an organization.
• Basic math skills required to support operational decision-making.
• Good public speaking skills, including the ability to translate complex information into clear, audience-appropriate messaging.

Responsibilities

• Resolving Customer Issues: Leads the process of crafting and cascading messaging and next steps for customer issues to ensure prompt response to and resolve customer issues including handling returns, complaints, and escalating issues appropriately.
• Operational Compliance: Ensures that business activities within the area of responsibility comply with relevant external regulatory and/or voluntary codes and with internal policies and procedures to minimize business risk and to protect the reputation of the Organization, oneself, and the team
• Faults Diagnosis and Correction: Provides fault isolation and resolution to limit and address issues promptly
• CRM Management: May enter customer information that has been gathered through research and/or through direct customer contact into the Salesforce system to ensure that the organization has quality data to enable effective customer retention and business development activities.
• Service-Related Upselling and Cross-selling: Actively looks for ways in which additional products/services can grow the value of the customer’s account within the organization.
• Customer Order Processing: Records and processes custom/special orders that may require additional resources for delivery and coordinating with those teams as required.
• Periodic Health Checks: Maintains and leads periodic check-ins with key customers to ensure they are receiving the most value from the product/ service; notes the most raised questions/issues during check-ins.
• Product Training: Helps to prepare product training for specific technical areas following precedents and established procedures; runs small training programs (or pieces of larger training programs) for specific areas using prepared content and working under the supervision of senior colleagues.

Skills

Public speaking

Problem-solving

MS Office

CRM/ERP proficiency

Math skills

Cross-functional collaboration

Education

High School Diploma

Bachelor’s degree (preferred)

Tools

CRM/ERP software

MS Office

Job description

PPG Industries, Inc. seeks a Technical Service Representative (Certified Optima Solutions Professional) at the Spring Hill, TN site to serve as a trusted technical advisor, delivering problem-solving support and value-added solutions for customer growth.

Reports to Optima Solutions Manager. The role encompasses issue resolution, compliance, fault diagnosis, CRM data management, upselling, order processing, health checks, and product training, with an automotive focus on SecureLaunch, demand