Technical Service Advisor, Automotive Coatings & Solutions

PPG Industries, Inc.; Spring Hill (TN); On-site; USD 55,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Dental

Life insurance

Retirement plan

Paid vacation & holidays

Employee Assistance Program

Disability/Leave

Voluntary benefits

Job summary

PPG Industries, Inc. in Spring Hill, TN seeks a Technical Service Representative (COSP) to act as a trusted technical advisor to customers, delivering problem-solving support and value-added solutions that strengthen partnerships and drive growth.

Based at the GM manufacturing plant, you will manage customer issues, perform fault diagnosis, maintain CRM data, and collaborate with internal teams to upsell services while ensuring operational compliance.

Qualifications

• 2+ years of professional experience in manufacturing or chemical settings.
• Proficient with MS Office products and CRM/ERP software.
• Strong problem-solving abilities and cross-functional collaboration.
• Excellent communication and public speaking skills.

Responsibilities

• Lead the process of crafting messaging and next steps for customer issues to ensure prompt response and resolution.
• Ensure activities comply with external codes and internal policies to minimize risk.
• Provide fault isolation and resolution to address issues promptly.
• Enter customer information into Salesforce to support retention and business development.
• Identify opportunities to upsell or cross-sell products and services.
• Record and process custom orders coordinating with delivery teams.
• Lead periodic check-ins with key customers to maximize value from products/services.
• Help prepare product training and run targeted training sessions.

Skills

Problem solving

Public speaking

Education

High School Diploma

Bachelor's degree or global equivalent

Tools

MS Office

CRM/ERP software

Salesforce

Job description

PPG Industries, Inc. in Spring Hill, TN seeks a Technical Service Representative (COSP) to act as a trusted technical advisor to customers, delivering problem-solving support and value-added solutions that strengthen partnerships and drive growth.

Based at the GM manufacturing plant, you will manage customer issues, perform fault diagnosis, maintain CRM data, and collaborate with internal teams to upsell services while ensuring operational compliance.