Onsite Automotive Coatings Tech Support Pro

PPG Industries, Inc.; Madison (AL); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Retirement plan

Paid vacation & holidays

Employee assistance program (EAP)

Job summary

PPG Industries, Inc. is seeking a Technical Service Representative for the Mazda Toyota Manufacturing facility in Athens, Alabama.

You will deliver technical product support, troubleshoot challenges, and help optimize automotive coatings applications while ensuring a superior customer experience. The role includes inventory management, direct collaboration with internal teams, and occasional evenings/weekends.

Qualifications

• 2+ years of related experience in a manufacturing environment or similar.
• Hands-on experience with industrial coating technologies (i.e. Electrocoat, Pretreatment, Sealer & LASD) preferred.
• Working knowledge of Microsoft Office products, including Excel, and the ability to maintain accurate spreadsheets and records.
• Thrives in a team-based environment, partnering with others to solve challenges.
• Demonstrated strength in fostering clear, collaborative communication at every organizational level.
• Comfortable working around automated equipment and able lift 30 lbs. on a limited basis.
• Willingness to work a day shift, along with occasional evening or weekend hours on an as needed basis.

Responsibilities

• Deliver exceptional customer service with a strong focus on product expertise, continuous improvement and effective problem resolution.
• Build sales position by establishing strong customer relationships at all levels, providing resolution to customer's concerns, and quickly troubleshooting problems.
• Provide resolutions to customer inquiries, application process monitoring, material ordering and hands-on support.
• Manage daily, weekly, and monthly inventory activities including forecasting, ordering, receiving and distributing materials required for production operations.
• Conduct inventory audits with the customer and supplier to verify inventory accuracy and support replenishment processes; Identify and communicate potential material shortages, excess inventory and products nearing expiration.
• Assist with customer orders including daily priority list, record maintenance, along with late order tracking.
• Communicate regular updates to internal PPG technical teams and account management.
• Follow safe work practices, with mechanical aptitude to explain complex ideas across technical, production and non-technical personnel to satisfy customer requirements.
• May support customer projects and assist with process improvements.
• Service other PPG automotive coatings customers in surrounding areas to support the sales and service team as needed.

Skills

Customer service

Technical communication

Team collaboration

Problem solving

Mechanical aptitude

Education

High school diploma or GED

Tools

Microsoft Excel

MS Office

Job description

PPG Industries, Inc. is seeking a Technical Service Representative for the Mazda Toyota Manufacturing facility in Athens, Alabama.

You will deliver technical product support, troubleshoot challenges, and help optimize automotive coatings applications while ensuring a superior customer experience. The role includes inventory management, direct collaboration with internal teams, and occasional evenings/weekends.