Automotive Technical Service Specialist

PPG Industries, Inc; Spring Hill (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Retirement plan

Paid vacation & holidays

Employee Assistance Program (EAP)

Disability/Leave

Job summary

PPG Industries, Inc. in Spring Hill, Tennessee, is seeking a customer-focused professional to drive issue resolution, manage CRM data, and coordinate order processing for automotive coatings solutions.

You will leverage Salesforce, perform health checks with key customers, and help with product training while promoting upsell opportunities. Ideal candidates have manufacturing/chemical experience, strong problem-solving, and excellent communication skills.

Qualifications

• High School Diploma is required. A Bachelor's degree or global equivalent in a related discipline is preferred.
• 2 or more years of professional experience in a manufacturing or chemical setting.
• Working knowledge of automotive coatings products, technologies, and application processes.
• Proficient with MS Office products and CRM/ERP software.
• Demonstrated problem-solving abilities with a proven track record of collaborating effectively across all levels of an organization.
• Basic math skills required to support operational decision-making.
• Good public speaking skills, including the ability to translate complex information into clear, audience-appropriate messaging.

Responsibilities

• Lead the process of crafting and cascading messaging and next steps for customer issues to ensure prompt response and resolution, including handling returns, complaints, and escalating issues appropriately.
• Ensure that business activities comply with external regulatory/voluntary codes and internal policies to minimize risk and protect the organization.
• Provide fault isolation and resolution to address issues promptly.
• Enter customer information gathered through research or direct contact into Salesforce to ensure quality data for retention and business development.
• Actively look for opportunities for upselling and cross-selling to grow the customer account value.
• Record and process custom/special orders requiring coordination with other teams.
• Maintain periodic health checks with key customers to maximize product/service value and capture recurring questions.
• Assist in product training and run small training programs following established procedures.

Job description

PPG Industries, Inc. in Spring Hill, Tennessee, is seeking a customer-focused professional to drive issue resolution, manage CRM data, and coordinate order processing for automotive coatings solutions.

You will leverage Salesforce, perform health checks with key customers, and help with product training while promoting upsell opportunities. Ideal candidates have manufacturing/chemical experience, strong problem-solving, and excellent communication skills.