Automotive Support Specialist — Rapid Troubleshooter

Carketa Inc.; Lehi (UT); On-site; USD 50,000 - 70,000; Full time

Job summary

Valid8 Financial, Inc. is seeking an AmpliFI Support Specialist in Lehi, Utah, to assist dealerships with AmpliFI-related issues. The role involves diagnosing fast and resolving customer issues while minimizing dealership downtime.

The ideal candidate will have customer support experience in a tech environment, strong problem-solving abilities, and clear communication skills. Join us to help reshape the automotive warranty ecosystem with direct impact on dealership productivity.

Qualifications

• 1+ years in customer support, ideally in a software or technology environment.
• Strong problem-solving skills; troubleshooting methodically.
• Clear communication with non-technical users.

Responsibilities

• Respond to dealer issues quickly across channels.
• Diagnose and handle issues related to training, configuration, or products.
• Troubleshoot contract processing issues end to end.

Skills

Customer support experience

Problem-solving skills

Clear communication

Technical aptitude

Tools

Ticketing systems (Zendesk, Intercom)

Job description

Valid8 Financial, Inc. is seeking an AmpliFI Support Specialist in Lehi, Utah, to assist dealerships with AmpliFI-related issues. The role involves diagnosing fast and resolving customer issues while minimizing dealership downtime.

The ideal candidate will have customer support experience in a tech environment, strong problem-solving abilities, and clear communication skills. Join us to help reshape the automotive warranty ecosystem with direct impact on dealership productivity.