Dealer Support & Solutions Specialist

Mobility Global Inc.; Centreville (VA); On-site; USD 36,000 - 52,000; Full time

Job summary

Mobility Global Inc. is seeking a Customer Support Specialist to handle dealer inquiries via calls and emails, ensuring accurate information and efficient resolution. You will guide dealers through CARFAX services, maintain records, and collaborate across teams to deliver a seamless experience.

Join a fast-paced environment that values problem-solving, adaptability, and strong communication. Competitive pay with benefits and opportunities for growth are offered.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years in a customer service role, ideally in call center.
• Proficiency with MS Office; familiarity with Salesforce or other CRM preferred.

Responsibilities

• Handle inbound calls and emails from dealer customers with professionalism and efficiency.
• Act as first point of contact for dealer support and escalate complex issues as needed.
• Guide dealers through CARFAX services and tools to maximize product benefits.
• Maintain accurate records of interactions and transactions in systems.
• Collaborate with other departments to ensure a seamless dealer experience.
• Gather feedback and share insights to improve services and processes.

Skills

Communication skills

Problem-solving

Teamwork

Adaptability

Positive attitude

Education

High school diploma or equivalent

Tools

Salesforce

CRM software

MS Office

Job description

Mobility Global Inc. is seeking a Customer Support Specialist to handle dealer inquiries via calls and emails, ensuring accurate information and efficient resolution. You will guide dealers through CARFAX services, maintain records, and collaborate across teams to deliver a seamless experience.

Join a fast-paced environment that values problem-solving, adaptability, and strong communication. Competitive pay with benefits and opportunities for growth are offered.