Remote Automotive Diagnostics & Customer Support Specialist

Axiom Path, Inc.; North Carolina; Hybrid; USD 25,000 - 39,000; Full time

Job summary

Axiom Path, Inc. is seeking a Technical Service Support Specialist to deliver responsive automotive diagnostics and customer service. You will work with technicians and service teams to resolve inquiries and document results, ensuring timely and accurate support.

In this role, you will manage tickets, maintain product knowledge, and contribute to process improvements, while collaborating with cross-functional teams to uphold service excellence.

Qualifications

• 2-3+ years in automotive customer service or technical service environment.
• Strong customer service skills, including listening, clarifying concerns, and managing expectations.
• Familiarity with automotive components, repair terminology, and diagnostic workflows.
• Basic proficiency with Microsoft Office applications.

Responsibilities

• Handle approximately 20 service tickets daily with accuracy and responsiveness.
• Provide technical and customer service support for automotive and engine-related repair inquiries.
• Evaluate concerns, gather service information, and determine troubleshooting actions.
• Coordinate diagnostic and repair activities using established procedures and tools.
• Escalate complex issues to specialized support teams with full documentation.
• Document interactions, findings, and outcomes in internal service systems.
• Collaborate with technicians, service personnel, and internal teams to resolve issues.
• Stay familiar with current products and diagnostic resources.
• Identify opportunities to improve ticket handling and customer communication.

Skills

Customer service

Documentation

Communication

Problem solving

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Job description

Axiom Path, Inc. is seeking a Technical Service Support Specialist to deliver responsive automotive diagnostics and customer service. You will work with technicians and service teams to resolve inquiries and document results, ensuring timely and accurate support.

In this role, you will manage tickets, maintain product knowledge, and contribute to process improvements, while collaborating with cross-functional teams to uphold service excellence.