Onsite Automotive Repair Diagnostic Support Specialist

Accenture; Auburn Hills (MI); On-site; USD 36,000 - 47,000; Full time

Job summary

Accenture is seeking an Automotive Repair Support Specialist for an onsite role in Auburn Hills, MI. The contractor will leverage call center experience and diagnostic skills to assist Dealer Technicians, resolving product concerns through a structured six-step process and timely follow-up.

The position requires 1–2 years of hands-on automotive repair experience or relevant education, with ASE certification to be obtained within 90 days.

Qualifications

• HS diploma or GED required; ASE certification preferred or must be obtained within 90 days of start date.
• Minimum 1–2 years hands-on automotive repair experience or applicable degree/certification.
• Onsite contractor role with Accenture via third-party supplier; US-based employment policies apply.

Responsibilities

• Respond to dealer inbound calls and tickets with automotive diagnostic direction.
• Guide resolution using a defined six-step diagnostic process to close tickets.
• Provide technical support to Quality, Engineering, and Technical Advisors as needed.
• Communicate product issues to internal teams and document updates in ticketing tools.
• Utilize databases and resources to obtain product/repair information and follow up until resolution.

Skills

Automotive repair experience

Education

High School Diploma or GED

ASE Certification

Bachelor's Degree or Technical Trade School Certificate

Job description

Accenture is seeking an Automotive Repair Support Specialist for an onsite role in Auburn Hills, MI. The contractor will leverage call center experience and diagnostic skills to assist Dealer Technicians, resolving product concerns through a structured six-step process and timely follow-up.

The position requires 1–2 years of hands-on automotive repair experience or relevant education, with ASE certification to be obtained within 90 days.