Automotive Front Desk Receptionist

DARCARS Automotive Group; Tenafly (NJ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Employee discounts on vehicle Purchaes

Opportunities for community service

Internal career advancement

Job summary

DARCARS Automotive Group in Tenafly, NJ is hiring an Automotive Front Desk Receptionist to be the friendly, professional face of the dealership. You will greet customers, direct them to the right team, answer basic questions, and support sales staff with day-to-day tasks.

The role requires clear communication, a positive attitude, and the ability to handle a fast-paced environment, with evenings and weekends possible. We offer employee discounts and opportunities for advancement.

Qualifications

• Must have clear and pleasant telephone communication.
• Strong communication with customers and colleagues.
• Commitment to customer service.
• Ability to read and understand instructions and policy documents.
• Previous customer service experience preferred but not required.
• Ability to sit for long periods and work in a fast-paced environment.
• Must be able to work evenings and weekends.

Responsibilities

• Greet showroom customers and determine visit purpose.
• Direct customers to correct department.
• Answer basic inquiries and escalate as needed.
• Enter data into the prospect tracking system.
• Manage switchboard.
• Communicate professionally to minimize hold time.
• Take thorough messages with contact details.
• Provide general information to callers.
• Update and distribute company telephone roster.
• Perform clerical and accounting duties as assigned.
• Serve as showroom greeter.
• Other duties as assigned.
• Prepare transaction receipts for sales/service if applicable.

Skills

Communication skills

Telephone etiquette

Customer service

Team player

Job description

DARCARS of Tenafly is now hiring for an Automotive Front Desk Receptionist

As the Automotive Front Desk Receptionist you are the front-line representative for the dealership and must represent the dealership in a professional, friendly manner at all times. She/he greets customers as they enter the showroom and directs them to the appropriate party in accordance with dealership policies and answers basic inquiries. The receptionist intercepts, screens, and routes incoming calls and takes thorough messages and provides basic information to callers. The receptionist also assists in salesperson day to day activities such as administering dealer tags and gas tickets.

Qualifications

• Must be able to speak clearly and pleasantly on the telephone and convey the image of professionalism and competence to callers and in-person customers
• Strong communication skills with both customers and DARCARS employees
• Demonstrated commitment to customer service
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers
• Previous customer service experience preferred butnot required
• Requires the ability to sit for long periods of time
• Be able to work in a fast-paced environment
• Be a team player
• Must be able to work a flexible schedule, evenings and weekends
• Must be able to pass pre-employment screen (background)
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives
• Internal career advancement opportunities

In this role, you'll:

• Greet showroom customers and determine the nature of their visit
• Direct customers to the correct department, notify the appropriate salesperson that a customer is waiting, or introduce the customer to a salesperson
• Answer basic customer inquiries and refer more extensive inquiries to the appropriate person
• Enter data into computer operated prospect tracking system
• Manage switch board
• Communicate with callers in a professional, friendly and efficient manner, striving to minimize the time they are put on hold
• Take thorough messages indicating the caller's first and last name, company name if applicable, the time, and the message the caller wishes to leave
• Communicate messages to all appropriate parties in a timely manner
• Provide basic information to callers who have general inquiries
• Update and distribute company telephone roster when necessary
• Perform clerical duties and accounting duties as assigned by controller or GSM
• Serve as showroom greeter
• Other duties assigned by management
• Make transaction receiptsfor sale and service department*if applicable

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.